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Topic: Not able to login

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subhra44
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Joined: 19 September 2013
Location: India
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Posts: 9

Posted: 06 November 2013 at 9:10am \| IP Logged

Successfully installed webmail. But whenever I try to login it is showing the message.

Data transfer has failed, probably due to server error. Please contact system administrator.

An in console, I am getting

Sorry!

You do not have permission to access this location.

Could not figure out the problem.

It is hosted in yahoo server. And trying to connect to yahoo mail server.

subhra44
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Joined: 19 September 2013
Location: India
Online Status: Offline
Posts: 9

Posted: 06 November 2013 at 9:15am \| IP Logged

Using following settings
Incoming mail: imap.mail.yahoo.com
Port: 993
Use SSL: Yes

Outgoing mail: smtp.mail.yahoo.com
Port: 25
Use SSL: Yes

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 07 November 2013 at 12:41am \| IP Logged

Does your host provide access to error logs of PHP or webserver? Seems like you need to check those logs to find out what's causing the problem.

--
Regards,
Igor, AfterLogic Support

subhra44
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Joined: 19 September 2013
Location: India
Online Status: Offline
Posts: 9

Posted: 11 November 2013 at 8:21am \| IP Logged

Hi Igor,

I installed the app in local system and copied the files to the server. It is working fine in local server. Getting the following error.

[16:15:58.95] Location: index.php

[16:16:29.52] /mail1/adminpanel/index.php
[16:16:29.52]
[16:16:29.52] call CWebMailModule->PopulateData->ServicesLogging()

[16:16:40.30] [POST(6)] /mail1/index.php?/Ajax/
[16:16:40.30] POST > [Action, Email, IncLogin, IncPassword, SignMe, Token]
[16:16:40.30]
[16:16:40.30] AJAX: Action: Login
[16:16:40.30] DB : start connect to *****@mysql
[16:16:40.31] DB : connected to *****@mysql
[16:16:40.32] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `quota_usage_bytes`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `def_acct` = 1 AND `email` = '******@yahoo.com'
[16:16:40.32] DB[2] > SELECT `id_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `last_login`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `capa`, `custom_fields` FROM awm_settings WHERE `id_user` = 1
[16:16:40.35] IMAP[NOTE]: Start connection to "ssl://imap.mail.yahoo.com:993"
[16:16:46.39] IMAP[NOTICE]: exception 'MailSo\Net\Exceptions\SocketCanNotConnectToHostException' with message 'Can't connect to host "ssl://imap.mail.yahoo.com:993"' in /mail1/libraries/MailSo/Net/NetClient.php:202
Stack trace:
#0 /mail1/libraries/MailSo/Imap/ImapClient.php(134): MailSo\Net\NetClient->Connect('imap.mail.yahoo...', 993, 1)
#1 /mail1/libraries/afterlogic/common/managers/mail/manager.php(77): MailSo\Imap\ImapClient->Connect('imap.mail.yahoo...', 993, 1)
#2 /mail1/libraries/afterlogic/common/managers/mail/manager.php(99): CApiMailManager->getImapClient(Object(CAccount))
#3 /mail1/libraries/afterlogic/common/managers/integrator/manager.php(511): CApiMailManager->ValidateAccountConnection(Object(CAccount))
#4 /mail1/libraries/ProjectSeven/Actions.php(1503): CApiIntegratorManager->LoginToAccount('*****@yahoo....', '********', '', '')
#5 [internal function]: ProjectSeven\Actions->AjaxLogin()
#6 /mail1/libraries/ProjectSeven/Service.php(95): call_user_func(Array)
#7 /mail1/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#8 /mail1/index.php(54): include('/mail1/librarie...')
#9 {main}
[16:16:46.41] DB : disconnect from *****@mysql
[16:16:46.41] INFO[MEMORY]: Memory peak usage: 8.75MB

[16:16:51.47] /mail1/adminpanel/index.php?mode=logging
[16:16:51.47]
[16:16:51.47] call CWebMailModule->PopulateData->ServicesLogging()

[16:16:59.44] /mail1/adminpanel/index.php?pop&type=log&action=view
[16:16:59.44]
[16:16:59.44] call CWebMailModule->StandardPopAction->Services()

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 11 November 2013 at 10:24pm \| IP Logged

Check if you have OpenSSL extension available in your PHP setup on that server. If it's there but things still don't work, it's probably a connectivity issue. Check with your host support if they might be blocking outgoing network connection, or maybe you need to specify some other host/port for that case you have there.

--
Regards,
Igor, AfterLogic Support

subhra44
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Newbie

Joined: 19 September 2013
Location: India
Online Status: Offline
Posts: 9

Posted: 11 November 2013 at 11:06pm \| IP Logged

Thanks for your reply Igor. OpenSSL is enabled. Version is correct. Right?

OpenSSL support              enabled
OpenSSL Library Version      OpenSSL 1.0.0-fips 29 Mar 2010
OpenSSL Header Version              OpenSSL 1.0.0-fips 29 Mar 2010

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 11 November 2013 at 11:23pm \| IP Logged

Yes, OpenSSL looks good, so it's probably the connectivity. We have a small sample which works independently of webmail and uses only simple PHP functions. Extract the script, specify your IMAP hostname in it, put the script into your web directory and run from the browser. If you get an error message, then it's definitely the host problem of connecting to that server.

--
Regards,
Igor, AfterLogic Support

subhra44
Newbie
Newbie

Joined: 19 September 2013
Location: India
Online Status: Offline
Posts: 9

Posted: 12 November 2013 at 12:06am \| IP Logged

Tested using your code. Getting the following error message.

connect to ssl://imap.mail.yahoo.com:993 -
Warning: fsockopen() [function.fsockopen]: unable to connect to ssl://imap.mail.yahoo.com:993 (Connection refused) in /test/ssl_connect_test.php on line 18
Connection refused (code: 111)

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 12 November 2013 at 12:18am \| IP Logged

"Connection refused" means the connection through the specific port is blocked by a firewall. So basically this confirms it's a connectivity issue, you need to check that with your host or switch to a different host.

--
Regards,
Igor, AfterLogic Support

subhra44
Newbie
Newbie

Joined: 19 September 2013
Location: India
Online Status: Offline
Posts: 9

Posted: 12 November 2013 at 1:19am \| IP Logged

Thanks. Will check with the service provider.

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