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Subject Topic: Cannot reach AdminPanel Post ReplyPost New Topic
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cleverhost
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Posted: 14 October 2013 at 7:57am | IP Logged Quote cleverhost
Hi there,

I just installed AfterLogic WebMail Lite to give it a try. I followed the instructions word-for-word, but am unable to log in to AdminPanel. Here's what happens:

1. I log in to https://domain.com:2096/webmail
2. I enter the AdminPanel URL provided (http://, not https)
3. cPanel webmail kicks me out back to https://domain.com:2096/webmail

Does anyone have any idea on why this is happening? I'm hoping to upgrade to WebMail Pro eventually, but I need to make sure this works first! :)

Thanks,

Xavier
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Igor
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Posted: 15 October 2013 at 12:30am | IP Logged Quote Igor
An interesting thing about cPanel is that it requires email login to access any part of webmail interface, including adminpanel. Thus, you will need to log into members area using any email login and password, and that should allow you for using both webmail and adminpanel - which will then ask for its own login/password of course.

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Igor, AfterLogic Support
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Igor
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Posted: 15 October 2013 at 12:35am | IP Logged Quote Igor
Of course, when speaking of "any email login and password", I mean some email account which is already created on that server. You can use any account, regardless of the domain.

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Igor, AfterLogic Support
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cleverhost
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Posted: 15 October 2013 at 5:48am | IP Logged Quote cleverhost
Hi Igor,

That is precisely what I'm doing. I log into an email account using the cPanel webmail interface, and then try accessing http://paul.cleverhost.ca:2095/3rdparty/afterlogic/adminpanel/index.php.

This is what happens every time: screenshot

You'll see I'm logged in to Roundcube webmail at the moment. I have tried accessing AdminPanel while sitting at the screen where you choose which webmail interface to use (AfterLogic WebMail Lite appears as an option, but does not work) and after logging in completely to Roundcube.

Additionally, as I just mentioned, attempting to use AfterLogic WebMail Lite does not work. If I select it as the webmail interface to use, I simply get a white screen.
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Igor
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Posted: 15 October 2013 at 6:04am | IP Logged Quote Igor
Dear Xavier,

We'd like to help you on this directly, and I've just sent you a message over email.

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Regards,
Igor, AfterLogic Support
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