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gbowman
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Posted: 02 June 2012 at 3:57pm | IP Logged Quote gbowman
Howdy,

I am wondering if anybody could help me out?
I've just installed Webmail Lite V6.4.3. I had no issues with the install, everything seemed to work fine.

When I try and log into the webmail itself the login just hangs with "Loading.." at the top. I was using Google Chrome, so I decided to have a quick look using IE. I get the error "Failed to connect (12152 - )", so I checked the logs.
Code:

[23:53:12.12] start connect to ssl://imap.****.co.uk:993
[23:53:12.17] connected
[23:53:12.21] NET < * OK [CAPABILITY IMAP4rev1 UIDPLUS CHILDREN NAMESPACE THREAD=ORDEREDSUBJECT THREAD=REFERENCES SORT QUOTA IDLE AUTH=PLAIN ACL ACL2=UNION] Courier-IMAP ready. Copyright 1998-2010 Double Precision, Inc.  See COPYING for distribution information.\r\n
[23:53:12.21] NET > TAG1 LOGIN "****@****.co.uk" "*******"\r\n
[23:53:12.21] NET < TAG1 OK LOGIN Ok.\r\n
[23:53:12.21] NET > TAG2 NAMESPACE\r\n
[23:53:12.21] NET < * NAMESPACE (("INBOX." ".")) NIL (("#shared." ".")("shared." "."))\r\n
[23:53:12.21] NET < TAG2 OK NAMESPACE completed.\r\n
[23:53:12.21] NET > TAG3 LOGOUT\r\n
[23:53:12.21] NET < * BYE Courier-IMAP server shutting down\r\n
[23:53:12.21] NET < TAG3 OK LOGOUT completed\r\n
[23:53:12.21] disconnect from imap.****.co.uk:993


It looks like the webmail is connecting fine, then disconnecting straight away.
I've got roundcube and that works, along with various mobile phone's and desktop clients so I can only think it is this webmail that is not working.

Does anybody know what my problem could be?

Cheers,
George
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Igor
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Posted: 04 June 2012 at 12:31am | IP Logged Quote Igor
That's strange, I'm going to ask the developers to look into this, but first - if you log in using Google Chrome, are you getting any errors in the console enabled with F12? Also, is there anything of relevance in PHP or web server logs?

--
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Igor, AfterLogic Support
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alex_
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Posted: 26 September 2012 at 1:14pm | IP Logged Quote alex_
Hi
Having the same problem WebMail.net pro showing "WebMail is loading…" and in a log file I can see that connection was done , envelopes downloaded and connection was closed , everything in a second:

Code:

[21:04:36.70] [INFO] Assembly version: 6.6.2.262.
[21:04:36.70] [INFO] Will resolve host "163.1.1.12".
[21:04:36.87] [INFO] Host "163.1.1.12" resolved to IP address(es) 163.1.1.12.
[21:04:36.89] [INFO] Will connect to host "163.1.1.12" on port 143.
[21:04:36.89] [INFO] Socket connected to IP address 163.1.1.12 on port 143.
[21:04:36.89] [RECV] * OK IMAP4rev1 server ready\r\n [Total 29 bytes received.]
[21:04:36.89] [INFO] Get the list of IMAP4 capabilities via CAPABILITY command.
[21:04:36.89] [SEND] MBN00000001 CAPABILITY\r\n
[21:04:36.89] [RECV] * CAPABILITY IMAP4 IMAP4rev1 IDLE ACL LITERAL+ UIDPLUS QUOTA ID SORT ANNOTATE ANNOTATEMORE STATUS-COUNTERS UNSELECT LISTEXT NAMESPACE XLIST STARTTLS AUTH=CRAM-MD5 AUTH=PLAIN AUTH=LOGIN AUTH=DIGEST-MD5\r\n [Total 202 bytes received.]
[21:04:36.89] [RECV] MBN00000001 OK CAPABILITY completed\r\n [Total 37 bytes received.]
[21:04:36.89] [INFO] Connected to mail service at host "163.1.1.12" on port 143 and ready.
[21:04:36.89] [INFO] Will login as "user2".
[21:04:36.89] [INFO] Will try regular LOGIN authentication.
[21:04:36.89] [SEND] MBN00000002 LOGIN "user2" "********"\r\n
[21:04:36.90] [RECV] MBN00000002 OK LOGIN completed\r\n [Total 32 bytes received.]
[21:04:36.90] [INFO] Logged in as "user2".
[21:04:36.90] [INFO] Select folder "INBOX".
[21:04:36.90] [SEND] MBN00000003 EXAMINE "INBOX"\r\n
[21:04:36.90] [RECV] * FLAGS (\Deleted \Seen \Answered \Draft \Flagged $MDNSent $Forwarded $AutoJunk $AutoNotJunk $Junk $NotJunk)\r\n [Total 110 bytes received.]
[21:04:36.90] [RECV] * 14 EXISTS\r\n [Total 13 bytes received.]
[21:04:36.90] [RECV] * 0 RECENT\r\n [Total 12 bytes received.]
[21:04:36.90] [RECV] * OK [UIDVALIDITY 1309439829]\r\n [Total 31 bytes received.]
[21:04:36.90] [RECV] * OK [UIDNEXT 18414]\r\n [Total 22 bytes received.]
[21:04:36.90] [RECV] MBN00000003 OK [READ-ONLY] EXAMINE completed\r\n [Total 46 bytes received.]
[21:04:36.90] [INFO] Select folder "INBOX".
[21:04:36.90] [SEND] MBN00000004 EXAMINE "INBOX"\r\n
[21:04:36.90] [RECV] * FLAGS (\Deleted \Seen \Answered \Draft \Flagged $MDNSent $Forwarded $AutoJunk $AutoNotJunk $Junk $NotJunk)\r\n [Total 110 bytes received.]
[21:04:36.90] [RECV] * 14 EXISTS\r\n [Total 13 bytes received.]
[21:04:36.90] [RECV] * 0 RECENT\r\n [Total 12 bytes received.]
[21:04:36.92] [RECV] * OK [UIDVALIDITY 1309439829]\r\n [Total 31 bytes received.]
[21:04:36.92] [RECV] * OK [UIDNEXT 18414]\r\n [Total 22 bytes received.]
[21:04:36.92] [RECV] MBN00000004 OK [READ-ONLY] EXAMINE completed\r\n [Total 46 bytes received.]
[21:04:36.92] [INFO] Will download envelopes.
[21:04:36.92] [SEND] MBN00000005 FETCH 1:14 (UID FLAGS RFC822.SIZE BODYSTRUCTURE BODY.PEEK[HEADER])\r\n
[21:04:36.92] [RECV] * 1 FETCH (UID 18112 RFC822.SIZE 212718 BODYSTRUCTURE (("text" "plain" ("boundary" "----=_NextPart_000_0014_01CD90BB.338C01B0" "charset" "utf-8") NIL NIL "quoted-printable" 1375 59 NIL NIL NIL)("application" "octet-stream" ("name" "Price Table  65B.xls") NIL NIL "base64" 208790 NIL ("attachment" ("filename" "Price Table  65B.xls")) NIL) "mixed" ("boundary" "----=_NextPart_000_07A5_01CD90BB.48005D80") NIL NIL) BODY[HEADER] {1890}\r\n
......
......
......
[21:04:36.96] [RECV] MBN00000005 OK FETCH completed\r\n [Total 32 bytes received.]
[21:04:36.96] [INFO] Envelopes downloaded
[21:04:37.01] [INFO] Get statistics for folder "INBOX".
[21:04:37.01] [SEND] MBN00000006 STATUS "INBOX" (MESSAGES RECENT UNSEEN UIDNEXT UIDVALIDITY)\r\n
[21:04:37.01] [RECV] * STATUS "INBOX" (MESSAGES 14 RECENT 0 UNSEEN 1 UIDNEXT 18414 UIDVALIDITY 1309439829)\r\n [Total 87 bytes received.]
[21:04:37.01] [RECV] MBN00000006 OK STATUS completed\r\n [Total 33 bytes received.]
[21:04:37.01] [INFO] Get statistics for folder "INBOX".
[21:04:37.01] [SEND] MBN00000007 STATUS "INBOX" (MESSAGES RECENT UNSEEN UIDNEXT UIDVALIDITY)\r\n
[21:04:37.01] [RECV] * STATUS "INBOX" (MESSAGES 14 RECENT 0 UNSEEN 1 UIDNEXT 18414 UIDVALIDITY 1309439829)\r\n [Total 87 bytes received.]
[21:04:37.01] [RECV] MBN00000007 OK STATUS completed\r\n [Total 33 bytes received.]
[21:04:37.01] [SEND] MBN00000008 LOGOUT\r\n
[21:04:37.01] [RECV] * BYE logging out\r\n [Total 19 bytes received.]
[21:04:37.01] [RECV] MBN00000008 OK LOGOUT completed\r\n [Total 33 bytes received.]
[21:04:37.01] [INFO] Will disconnect from host "163.1.1.12".
[21:04:37.01] [INFO] Disconnected from host "163.1.1.12".
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alex_
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Posted: 27 September 2012 at 4:50am | IP Logged Quote alex_
Kind of a same sort of a problem was resolved here ( for different software ) :
http://osticket.com/forums/showthread.php?t=5054

The problem was that when osTicket calls imap_open, by default it will send STLS (start-TLS) request and if the server does not support it, it will drop the connection which was exactly what was happening with my connection.

How to find out is it a TLS issue with Afterlogic , looks very the same ?
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Igor
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Posted: 28 September 2012 at 3:23pm | IP Logged Quote Igor
As the log doesn't contain any errors and WebMail seems to query IMAP server just fine, it doesn't seem that this has anything to do with SSL/TLS or any other connection parameters. The connection wasn't dropped there - WebMail logged onto IMAP account, checked mails and folders, and logged off just fine.

For ASP.NET version, there's another debug log enabled in web.config (see here. If there's actually an error in WebMail, it has to be reflected in one of the logs or in developer console.

--
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alex_
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Posted: 30 September 2012 at 6:24am | IP Logged Quote alex_
Hi
Now I can see some error :"Cannot access folder 'Public Folders'"

Code:
WebMail Version: 6.2.5
[30/09/2012 10:58:51][CreateParameter] - @url='localhost'
[30/09/2012 10:58:51][PrepareCommand] - SELECT * FROM awm_domains WHERE url = @url
[30/09/2012 10:59:14][] - >>>>>>>>>>>>>>>>  IN  >>>>>>>>>>>>>>>>
[30/09/2012 10:59:14][] - <?xml version="1.0" encoding="utf-8"?><webmail><param name="action" value="login" /><param name="request" value="" /><param name="email"><![CDATA[orders@curmail.mail]]></param><param name="mail_inc_pass"><![CDATA[orders]]></param><param name="sign_me" value="0"/><param name="advanced" value="0"/><param name="domain_name"><![CDATA[]]></param><param name="language"><![CDATA[]]></param></webmail>
[30/09/2012 10:59:14][] - >>>>>>>>>>>>>>>>  IN  >>>>>>>>>>>>>>>>
............
............
SELECT COUNT(*)
FROM awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct AND seen=0
[30/09/2012 10:59:29][SelectFolders] - 0-0-0
[30/09/2012 10:59:29][SelectFolders] - ID: 140; Path: INBOX;
[30/09/2012 10:59:29][SelectFolders] - ID: 141; Path: Deleted Items;
[30/09/2012 10:59:29][SelectFolders] - ID: 142; Path: Drafts;
[30/09/2012 10:59:29][SelectFolders] - ID: 143; Path: Junk E-mail;
[30/09/2012 10:59:29][SelectFolders] - ID: 144; Path: Processed;
[30/09/2012 10:59:29][SelectFolders] - ID: 145; Path: Sent Items;
[30/09/2012 10:59:29][SelectFolders] - ID: 146; Path: Public Folders;
[30/09/2012 10:59:29][SelectFolders] - ID: 147; Path: Public Folders/adverts;
[30/09/2012 10:59:29][GetFolderMessageCount] - Connect
[30/09/2012 10:59:29][CreateParameter] - @id_domain='4'
[30/09/2012 10:59:29][PrepareCommand] - SELECT * FROM awm_domains WHERE id_domain = @id_domain
[30/09/2012 10:59:33][GetFolderMessageCount] - Disconnect
[30/09/2012 10:59:33][FolderTreeToXml] - Before Folder Message Count
[30/09/2012 10:59:33][FolderTreeToXml] - After Folder Message Count
[30/09/2012 10:59:33][GetFolderMessageCount] - Connect
[30/09/2012 10:59:33][CreateParameter] - @id_domain='4'
[30/09/2012 10:59:33][PrepareCommand] - SELECT * FROM awm_domains WHERE id_domain = @id_domain
[30/09/2012 10:59:38][GetFolderMessageCount] - Disconnect
.............
.............
------------------------------------------------------------
[30/09/2012 11:00:00] ERROR!!!
[Message]
The server has responded with negative reply. The server responded: MBN00000003 NO STATUS Cannot access folder 'Public Folders'.
[TargetSite]
Void a(jm)
[Stack Trace]
   at cb.a(jm A_0)
   at cb.ai()
   at kf.b(String A_0, f9 A_1, Boolean A_2)
   at kr.a(String A_0, Boolean A_1)
   at kr.i(String A_0)
   at ab.c(String A_0)
   at ab.f(Boolean A_0, String A_1)
   at WebMail.ImapStorage.GetFolderStatus(String fullPath)
[Method]: a
[Line, Column]: [0, 0]
------------------------------------------------------------
------------------------------------------------------------
[30/09/2012 11:00:00] ERROR!!!
[Message]
The server has responded with negative reply. The server responded: MBN00000004 NO STATUS Cannot access folder 'Public Folders'.
[TargetSite]
Void a(jm)
[Stack Trace]
   at cb.a(jm A_0)
   at cb.ai()
   at kf.b(String A_0, f9 A_1, Boolean A_2)
   at kr.a(String A_0, Boolean A_1)
   at kr.i(String A_0)
   at ab.c(String A_0)
   at ab.f(Boolean A_0, String A_1)
   at WebMail.ImapStorage.GetFolderStatus(String fullPath)
[Method]: a
[Line, Column]: [0, 0]
------------------------------------------------------------
[30/09/2012 11:00:00][GetFolderMessageCount] - Disconnect
[30/09/2012 11:00:00][FolderTreeToXml] - Before Folder Message Count
[30/09/2012 11:00:00][FolderTreeToXml] - After Folder Message Count
[30/09/2012 11:00:00][GetFolderMessageCount] - Connect
[30/09/2012 11:00:00][CreateParameter] - @id_domain='4'
[30/09/2012 11:00:00][PrepareCommand] - SELECT * FROM awm_domains WHERE id_domain = @id_domain
[30/09/2012 11:00:05][GetFolderMessageCount] - Disconnect
[30/09/2012 11:00:05][FolderTreeToXml] - Before Folder Message Count
[30/09/2012 11:00:05][FolderTreeToXml] - After Folder Message Count
[30/09/2012 11:00:05][GetFolderMessageCount] - Connect
[30/09/2012 11:00:05][CreateParameter] - @id_domain='4'
.........................
.........................
[30/09/2012 11:01:54][GetFolderMessageCount] - Disconnect
[30/09/2012 11:01:54][FolderTreeToXml] - Before Folder Message Count
[30/09/2012 11:01:54][FolderTreeToXml] - After Folder Message Count
[30/09/2012 11:01:54][CreateParameter] - @id_acct='8'
[30/09/2012 11:01:54][CreateParameter] - @id_folder='140'
[30/09/2012 11:01:54][PrepareCommand] - SELECT * FROM awm_folders
WITH(NOLOCK) WHERE id_acct=@id_acct AND id_folder=@id_folder
[30/09/2012 11:01:54][CreateParameter] - @id_folder='140'
[30/09/2012 11:01:54][CreateParameter] - @id_acct='8'
[30/09/2012 11:01:54][PrepareCommand] -
SELECT SUM([size]) FROM awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct
[30/09/2012 11:01:54][CreateParameter] - @id_folder='140'
[30/09/2012 11:01:54][CreateParameter] - @id_acct='8'
[30/09/2012 11:01:54][PrepareCommand] -
SELECT COUNT(*)
FROM awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct
[30/09/2012 11:01:54][CreateParameter] - @id_folder='140'
[30/09/2012 11:01:54][CreateParameter] - @id_acct='8'
[30/09/2012 11:01:54][PrepareCommand] -
SELECT COUNT(*)
FROM awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct AND seen=0
[30/09/2012 11:01:54][SelectFolders] - 0-0-0
[30/09/2012 11:01:54][SelectFolders] - ID: 140; Path: INBOX;
[30/09/2012 11:01:54][CreateParameter] - @id_user='8'
[30/09/2012 11:01:54][CreateParameter] - @def_acct='True'
[30/09/2012 11:01:54][CreateParameter] - @deleted='False'

...................
// login again with same as above user name
...................
SELECT COUNT(*)
FROM awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct AND seen=0
[30/09/2012 11:01:54][SelectFolders] - 0-0-0
[30/09/2012 11:01:54][SelectFolders] - ID: 140; Path: INBOX;
[30/09/2012 11:01:54][CreateParameter] - @id_domain='4'
[30/09/2012 11:01:54][PrepareCommand] - SELECT * FROM awm_domains WHERE id_domain = @id_domain
[30/09/2012 11:01:59][CreateParameter] - @id_user='8'
[30/09/2012 11:01:59][PrepareCommand] - SELECT * FROM a_users AS users WITH(NOLOCK)  INNER JOIN awm_settings AS settings
ON users.id_user = settings.id_user
WHERE users.id_user=@id_user
[30/09/2012 11:01:59][PrepareCommand] - SELECT account.id_domain, account.id_acct, account.id_user, account.def_acct, account.deleted, account.email, account.mail_protocol, account.mail_inc_host, account.mail_inc_login,
..............
..............
FROM awm_accounts AS account WITH(NOLOCK)  
LEFT JOIN awm_domains AS domains WITH(NOLOCK)  ON (account.id_domain = domains.id_domain)
WHERE account.id_user=8 AND account.id_acct=8 AND account.mailing_list=0
[30/09/2012 11:01:59][CreateParameter] - @id_user='8'
[30/09/2012 11:01:59][PrepareCommand] - SELECT * FROM a_users AS users WITH(NOLOCK)  INNER JOIN awm_settings AS settings
ON users.id_user = settings.id_user
WHERE users.id_user=@id_user
[30/09/2012 11:01:59][] - <<<<<<<<<<<<<<<<<  OUT  <<<<<<<<<<<<<<<
[30/09/2012 11:01:59][] - <?xml version="1.0" encoding="utf-8"?><webmail complex="base"><update value="account_properties"><account id="8" imap_quota_limit="0" imap_quota="0" /></update><settings_list
allow_change_interface_settings="1" allow_change_account_settings="1" def_editor="1" allow_add_account="1" msgs_per_page="20" contacts_per_page="20" time_format="1" auto_checkmail_interval="0" layout="0" def_timezone="0" allow_contacts="1" allow_calendar="0" imap4_delete_like_pop3="1" allow_insert_image="1" allow_body_size="0" max_body_size="600" max_subject_size="255" attachment_size_limit="10240000" allow_new_identities="1" allow_identities="0"><def_skin><![CDATA[AfterLogic]]></def_skin><def_date_fmt><![CDATA[mm/dd/yy]]></def_date_fmt><def_lang><![CDATA[English]]></def_lang></settings_list><accounts last_id="-1" curr_id="8"><account id="8" mail_protocol="1" def_order="0" use_friendly_nm="1" mail_mode="1" getmail_at_login="0" inbox_sync_type="5" linked="1" mail_inc_port="143" mail_out_port="25" mail_out_auth="0" mails_on_server_days="10" signature_opt="0" signature_type="0" save_mail="0" allow_sorting="1"><friendly_name><![CDATA[]]></friendly_name><email>
.....................................
.....  // puling a message headers  from folders
.....................................
<![CDATA[Public Folders]]></name><full_name><![CDATA[Public Folders]]></full_name><folders><folder id="147" id_parent="146" type="10" sync_type="5" hide="1" fld_order="0" noselect="0" count="7" count_new="0" size="0"><name><![CDATA[adverts]]></name><full_name><![CDATA[Public Folders/adverts]]></full_name></folder><folder id="148" id_parent="146" type="10" sync_type="5" hide="1" fld_order="1" noselect="0" count="3" count_new="0" size="0"><name><![CDATA[ABC]]></name><full_name><![CDATA[Public Folders/ABC]]></full_name></folder><folder id="149" id_parent="146" type="10" sync_type="5" hide="1" fld_order="2" noselect="0" count="1" count_new="0" size="0"><name><![CDATA[EFG]]></name><full_name><![CDATA[Public Folders/EFG]]></full_name></folder><folder id="150" id_parent="146" type="10" sync_type="5" hide="1" fld_order="3" noselect="0" count="2" count_new="0" size="0"><name>
.....................................
.....  // puling a message headers  from "Public Folders"
.....................................
html_signature="0"><email><![CDATA[orders@curmail.mail]]></email><name><![CDATA[]]></name><signature><![CDATA[]]></signature></identity></identities><signature id="8" type="0" opt="0"><![CDATA[]]></signature></webmail>
[30/09/2012 11:01:59][] - <<<<<<<<<<<<<<<<<  OUT  <<<<<<<<<<<<<<<


Time frame : 10:58:51 to 11:01:59

At the end of a log I can see that, despite of an error ,   WebMail keep pooling the headers out of 'Public Folders'.

May be it hangs up because Error.
"Read only" 'Public Folders' it's a futures of Kerio 6.

Thank You in advance.
Alex

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alex_
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Posted: 30 September 2012 at 6:43am | IP Logged Quote alex_
One more thing, WebMail is getting frozen after I'm trying to reopen email account. Just hit "Reload this page" button.
Sorry, now have it back running:
it's took about 2 min to run this sequence :
Code:

[30/09/2012 14:55:50][GetFolderMessageCount] - Disconnect
[30/09/2012 14:55:50][FolderTreeToXml] - Before Folder Message Count
[30/09/2012 14:55:50][FolderTreeToXml] - After Folder Message Count
[30/09/2012 14:55:50][GetFolderMessageCount] - Connect
[30/09/2012 14:55:50][CreateParameter] - @id_domain='4'
[30/09/2012 14:55:50][PrepareCommand] - SELECT * FROM awm_domains WHERE id_domain = @id_domain
[30/09/2012 14:55:55][GetFolderMessageCount] - Disconnect
......
......
[30/09/2012 14:57:39][FolderTreeToXml] - Before Folder Message Count
[30/09/2012 14:57:39][FolderTreeToXml] - After Folder Message Count
[30/09/2012 14:57:39][GetFolderMessageCount] - Connect
[30/09/2012 14:57:39][CreateParameter] - @id_domain='4'
[30/09/2012 14:57:39][PrepareCommand] - SELECT * FROM awm_domains WHERE id_domain = @id_domain
[30/09/2012 14:57:44][GetFolderMessageCount] - Disconnect


And having the same error as above , despite of a fact that Public folders were listed OK in a debug log .
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Igor
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Posted: 01 October 2012 at 2:27am | IP Logged Quote Igor
I see, now you need to find out why exactly the IMAP server throws that error. It might be a bug in implementation of public folders, for example.

--
Regards,
Igor, AfterLogic Support
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alex_
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Posted: 01 October 2012 at 5:30am | IP Logged Quote alex_
Hi Igor.
Suddenly after restarting WebMail and refreshing of browser , I manage to log in to mail box.
All Public folders and custom folders in a Inbox are listed right , so I can tick a check box on the right of the folder name.
After pressing "Save" button - WebMail showing "Loading" message and getting frozen.
Same with a custom folders inside of main Inbox folder.
Looks like any folder that not a standard Inbox , Drafts, Send, going to bring some problems.
Would You give me a piece of advise where to find out - how Kerio MailServer distributing those folders over IMAP ?

Thank You in advance.
Regards.
Alex
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Igor
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Posted: 03 October 2012 at 4:08am | IP Logged Quote Igor
I don't think so, we're not experts in Kerio products, so I'd suggest to check this with their support team. You might also want to test this with some other IMAP client like Mozilla Thunderbird and see if things work as expected there.

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Regards,
Igor, AfterLogic Support
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