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Subject Topic: adminpanel.xml error Post ReplyPost New Topic
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rmunoz
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Posted: 11 May 2011 at 8:58am | IP Logged Quote rmunoz
Hi,

First of all congratulations for your fantastic webmail.

We are using AfterLofic WebMail Lite for 4 months and it was working great but surprisingly yesterday, the webmail stopped working.

We get the following error when we try to access our URL: http://webmail.domain.net/ "WebMail is not configured properly."

And if we want to access to adminpanel we get the following "Admin Panel is not configured properly." "Failed to access "adminpanel.xml" config file."

We haven't made ​​any changes to the server where it is hosted AfterLogic Webmail.

What's happening? We are very surprised with this error.

Thanks so much.

Rafael.
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Igor
AfterLogic Support
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Location: United States
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Posts: 6104
Posted: 16 May 2011 at 2:34am | IP Logged Quote Igor
Is this about PHP or ASP.NET version of the product?

--
Regards,
Igor, AfterLogic Support
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rmunoz
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Posted: 16 May 2011 at 7:27am | IP Logged Quote rmunoz
It's about PHP.

Thanks
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administrator
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Posted: 16 May 2011 at 8:32am | IP Logged Quote administrator
Make sure there's a file in root WebMail Pro directory called inc_settings_path.php, it should have the following content:

Code:
<?php
     $dataPath = 'data';
?>


Here, 'data' is a reference to the data folder. If you have it called any other way, it should be a different string of course, but anyway it should be pointing to the data folder.

And, just in case, recheck that the data folder, subfolders and files there have correct permissions so that they're accessible for the web server.

--
Regards,
Igor, AfterLogic Support
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rmunoz
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Joined: 11 May 2011
Location: Spain
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Posted: 17 May 2011 at 3:05am | IP Logged Quote rmunoz
administrator wrote:
Make sure there's a file in root WebMail Pro directory called inc_settings_path.php, it should have the following content:

Code:
<?php
     $dataPath = 'data';
?>


Here, 'data' is a reference to the data folder. If you have it called any other way, it should be a different string of course, but anyway it should be pointing to the data folder.

And, just in case, recheck that the data folder, subfolders and files there have correct permissions so that they're accessible for the web server.

--
Regards,
Igor, AfterLogic Support


Hi Igor,

We have already the correct dataPath = 'data" in inc_settings_path.php and we didn't move any folder (we have the default location)... the permissions are already checked and all is correct.

We have Webmail Lite, not Pro version.

I do not understand why one day the Webmail worked correctly and the next day does not work (and we did not make any changes or any folder movements or change permissions on the folders ...)

Thanks.
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Igor
AfterLogic Support
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Joined: 24 June 2008
Location: United States
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Posts: 6104
Posted: 18 May 2011 at 8:02am | IP Logged Quote Igor
Even if you didn't make any changes yourself, that doesn't always mean nothing was changed. If web server or webhosting panel software was updated, it could be that configuration was updated as well.

The error message of such kind appears if WebMail fails to access data/settings/settings.xml or data/settings/adminpanel.xml. Recheck that those files are opened fine, you can try setting 777 permissions for them.

--
Regards,
Igor, AfterLogic Support
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rmunoz
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Joined: 11 May 2011
Location: Spain
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Posted: 23 May 2011 at 3:41am | IP Logged Quote rmunoz
Igor wrote:
Even if you didn't make any changes yourself, that doesn't always mean nothing was changed. If web server or webhosting panel software was updated, it could be that configuration was updated as well.

The error message of such kind appears if WebMail fails to access data/settings/settings.xml or data/settings/adminpanel.xml. Recheck that those files are opened fine, you can try setting 777 permissions for them.

--
Regards,
Igor, AfterLogic Support


Hi,

We solved the problem. We made a modification in php.ini that affected the functionality of the webmail, we did the modifications to have the initial configuration and webmail worked again.

Thanks Igor.
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