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regis92
Newbie
Joined: 27 January 2024
Online Status: Offline
Posts: 14
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| Posted: 25 February 2024 at 5:30pm | IP Logged
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Hi, impossible to create GMAIL Web Server...
However, I did follow this page: https://afterlogic.com/docs/webmail-pro-8/configuring-webmail/how-to-connect-to-gmail
But I systematically get the following error message:
{"AuthenticatedUserId":0,"@Time":0.0777,"SubscriptionsResult":null,"@TimeApiInit":0.0744,"ErrorCode":4,"ErrorMessage":"Connector is not configured. Please contact your system administrator.","Module":""}
... Help please :-)
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6040
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| Posted: 25 February 2024 at 9:18pm | IP Logged
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Hello,
The error means that at least one of the connection parameters is not specified under Google tab of admin interface:
All the parameters (App ID, App secret and Api key) are mandatory, they're obtained per the instructions:
Authentication via external services
--
Regards,
Igor, Afterlogic Support
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regis92
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Joined: 27 January 2024
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Posts: 14
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| Posted: 26 February 2024 at 3:13am | IP Logged
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Hi Igor,
I think this is not the right problem...
But I made a mistake in my explications before,
Actually the problem occurs when i try to set a new gmail account (user interface) : https://www.screenpresso.com/=GEFpb
(the mail server GMAIL.COM has been already created)
Thx.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6040
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| Posted: 26 February 2024 at 3:43am | IP Logged
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Quote:
| {"AuthenticatedUserId":0,"@Time":0.0777,"SubscriptionsResult":null,"@TimeApiInit":0.0744,"ErrorCode":4,"ErrorMessage":"Connector is not configured. Please contact your system administrator.","Module":""} |
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I have actually reproduced exactly this issue, with Gmail mailserver added and "Gmail" box checked in its properties but without Google connector itself configured.
The point is, adding mailserver isn't enough, you also need to configure Google connector and specify its credentials in Google section of adminpanel, the screenshot of which I posted earlier. Only then it's going to work.
--
Regards,
Igor, Afterlogic Support
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regis92
Newbie
Joined: 27 January 2024
Online Status: Offline
Posts: 14
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| Posted: 26 February 2024 at 11:43am | IP Logged
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In the end, we didn't need to go through the Google Cloud API and fill in the "Data required for Integration with Google Cloud Authentication" form !
Strangely enough, the problem was that we musn't choose the "GMAIL" option but "OTHER" when you add a new GMAIL account !!!
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