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AfterLogic WebMail Pro

AfterLogic Forum : AfterLogic WebMail Pro

Topic: Adroid Aurora client crashing

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pomazip
Newbie
Newbie

Joined: 15 August 2023
Online Status: Offline
Posts: 9

Posted: 12 September 2023 at 11:08am \| IP Logged

Hello,

Not too long ago new Aurora android client came out, version 2.3.1.
This version is immediately crashing on my Samsung phone (android 13). Previous version 2.3.0240 worked without crashing on the same phone.
Are you planning to repair new application soon?
Maybe would you be so kind to make available for download previous 2.3.0240 version APK? I was not able to find it.

Regards,
P.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6040

Posted: 12 September 2023 at 11:31pm \| IP Logged

This is a known issue indeed, and a version with a fix for it should be available shortly. Thank you.

--
Regards,
Igor, Afterlogic Support

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6040

Posted: 13 September 2023 at 7:36am \| IP Logged

Hello,

Version 2.3.3 of Aurora Mail has been published in Google Play Market. Please try upgrading to it and let us know if it fixes the issue. Thank you.

--
Regards,
Igor, Afterlogic Support

pomazip
Newbie
Newbie

Joined: 15 August 2023
Online Status: Offline
Posts: 9

Posted: 13 September 2023 at 4:19pm \| IP Logged

Hello,

Thank you, it is working now.

However I still have problem when I would like to attach files.
Last time you mentioned there can be storage permission problem on the phone.
With new Aurora mail app I can see the issue now, which is really a storage access problem.

"PlatformException(read_external_storage_denied, User did not allow reading external storage, null, null)"

I googled for error message but it seems hits are mostly describing SW development issues.
I have enabled permission what Aurora mail app asked, tried reinstalling app, tried rebooting phone, but I don't know what else I can do. My phone is not rooted, running android 13 on Samsung. I have not experienced any issues with other apps.

Maybe do you have any suggestion?

Regards,
P.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6040

Posted: 13 September 2023 at 11:47pm \| IP Logged

Hello,

We're aware of the issue with files-related permissions and are working on it, but since the issue with crashes/freezes is highly critical we've decided to push this update first. Thanks.

--
Regards,
Igor, Afterlogic Support