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Subject Topic: The username or password you entered Post ReplyPost New Topic
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mlsred
Newbie
Newbie


Joined: 04 April 2011
Online Status: Offline
Posts: 5
Posted: 07 August 2022 at 1:34am | IP Logged Quote mlsred

Hi,

I have recently uninstalled and reinstalled version 9.5.2 as it was not working, but I can no longer login to any of my email accounts..

All of them return the message:

"The username or password you entered is incorrect."

I know the usernames and passwords are correct as they are saved in a password manager and I can still login to my standard webmail client using them?

Any ideas?

Thanks
M

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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 5873
Posted: 07 August 2022 at 11:34pm | IP Logged Quote Igor

Hello,

The first thing to do is enable logging in adminpanel, reproduce the problem and check what's in the log file; look for any error messages, and see if there's actual communication happening between WebMail and email server.

If the logs contain "ApiException", enable complete stack trace by setting "LogStackTrace" to true in data/settings/config.json configuration file.

If you provide error records found in the logs, we may be able to help you further on this.

--
Regards,
Igor, Afterlogic Support
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