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mlsred
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Joined: 04 April 2011
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Posted: 07 August 2022 at 1:34am | IP Logged Quote mlsred

Hi,

I have recently uninstalled and reinstalled version 9.5.2 as it was not working, but I can no longer login to any of my email accounts..

All of them return the message:

"The username or password you entered is incorrect."

I know the usernames and passwords are correct as they are saved in a password manager and I can still login to my standard webmail client using them?

Any ideas?

Thanks
M

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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
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Posted: 07 August 2022 at 11:34pm | IP Logged Quote Igor

Hello,

The first thing to do is enable logging in adminpanel, reproduce the problem and check what's in the log file; look for any error messages, and see if there's actual communication happening between WebMail and email server.

If the logs contain "ApiException", enable complete stack trace by setting "LogStackTrace" to true in data/settings/config.json configuration file.

If you provide error records found in the logs, we may be able to help you further on this.

--
Regards,
Igor, Afterlogic Support
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mlsred
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Joined: 04 April 2011
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Posted: 21 August 2022 at 1:28am | IP Logged Quote mlsred

Hi Igor,

Thanks for the reply. I realised that the mail servers were set to smtp. and imap. but my mail servers start with mail.

I changed that and I don't get the "The username or password you entered is incorrect." error any longer but it seems that I get logged in a and logged straight back out again if I am reading the logs correctly?

[08:11:40.85][efdc9ca0] @Time: 0.0025
[08:11:40.85][efdc9ca0] @TimeApiInit: 0.0234
[08:11:40.85][efdc9ca0] INFO[MEMORY]: Memory peak usage: 4MB
[08:11:40.85][efdc9ca0] INFO[TIME]: Time delta: 1661069500.8504
[08:11:41.03][4afdf3e3]
[08:11:41.03][4afdf3e3] ===== API: LogsViewerWebclient::GetLogFilesData
[08:11:41.03][4afdf3e3] @Time: 0.0043
[08:11:41.03][4afdf3e3] @TimeApiInit: 0.0289
[08:11:41.03][4afdf3e3] INFO[MEMORY]: Memory peak usage: 4MB
[08:11:41.03][4afdf3e3] INFO[TIME]: Time delta: 1661069501.037
[08:11:43.99][f4d80449]
[08:11:43.99][f4d80449] ===== API: StandardLoginFormWebclient::Login
[08:11:44.00][f4d80449] IMAP[NOTE]: Start connection to "ssl://mail.*******.co.uk:993"
[08:11:44.00][f4d80449] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE LITERAL+ AUTH=PLAIN AUTH=LOGIN] Dovecot ready.\r\n
[08:11:44.00][f4d80449] IMAP[SECURE]: > TAG1 LOGIN "michael@*******.co.uk" "********"\r\n
[08:11:44.03][f4d80449] IMAP[DATA]: < TAG1 OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY PREVIEW=FUZZY PREVIEW STATUS=SIZE SAVEDATE NAMESPACE LITERAL+ NOTIFY SPECIAL-USE COMPRESS=DEFLATE QUOTA] Logged in\r\n
[08:11:44.04][f4d80449] @Time: 0.0841
[08:11:44.04][f4d80449] @TimeApiInit: 0.0268
[08:11:44.04][f4d80449] INFO[MEMORY]: Memory peak usage: 4MB
[08:11:44.04][f4d80449] INFO[TIME]: Time delta: 1661069504.0491
[08:11:44.04][f4d80449] INFO[MEMORY]: Memory peak usage: 4MB
[08:11:44.04][f4d80449] INFO[TIME]: Time delta: 1661069504.0493
[08:11:44.04][f4d80449] IMAP[DATA]: > TAG2 LOGOUT\r\n
[08:11:44.05][f4d80449] IMAP[DATA]: < * BYE Logging out\r\n
[08:11:44.05][f4d80449] IMAP[DATA]: < TAG2 OK Logout completed (0.001 + 0.000 secs).\r\n
[08:11:44.05][f4d80449] IMAP[NOTE]: Disconnected from "ssl://mail.*******.co.uk:993" (success)
[08:11:44.72][cc2d5511]
[08:11:44.72][cc2d5511] ===== API: OAuthIntegratorWebclient::GetServices
[08:11:44.73][cc2d5511] @Time: 0.0451
[08:11:44.73][cc2d5511] @TimeApiInit: 0.0371
[08:11:44.73][cc2d5511] INFO[MEMORY]: Memory peak usage: 4MB
[08:11:44.73][cc2d5511] INFO[TIME]: Time delta: 1661069504.7327
[08:11:46.17][2dd07636]
[08:11:46.17][2dd07636] ===== API: LogsViewerWebclient::GetLogFilesData
[08:11:46.17][2dd07636] @Time: 0.0018
[08:11:46.17][2dd07636] @TimeApiInit: 0.0266
[08:11:46.17][2dd07636] INFO[MEMORY]: Memory peak usage: 4MB
[08:11:46.17][2dd07636] INFO[TIME]: Time delta: 1661069506.1784
[08:11:47.83][48532921]
[08:11:47.83][48532921] ===== API: LogsViewerWebclient::GetLogFile
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 5903
Posted: 22 August 2022 at 12:19am | IP Logged Quote Igor

Hello,

The log file doesn't indicate any errors, so that could be a clientside code issue. See if you're getting any errors in browser console (enabled with F12 key). You'll probably need to check "Preserve log" box so the console isn't cleared upon page reload. Also, try deleting cookies for the installation domain and see if that helps.

One of the settings that may be affecting the login process is CSRF protection, try turning it off temporarily and see if the issue persists.

--
Regards,
Igor, Afterlogic Support
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mlsred
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Joined: 04 April 2011
Online Status: Offline
Posts: 7
Posted: 27 September 2022 at 9:34am | IP Logged Quote mlsred

Hi Igor,

Sorry for the delay. The problem was that my hosting provider enabled NGINX Caching on my server and this, for some reason, stopped the webmail working. As soon as I switched it off it started working again.

Thanks for a great product.

Regards
M
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