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Subject Topic: Can’t login into webmail accounts Post ReplyPost New Topic
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dsuescun_2021
Newbie
Newbie


Joined: 23 November 2021
Location: Colombia
Online Status: Offline
Posts: 1
Posted: 23 November 2021 at 12:55pm | IP Logged Quote dsuescun_2021

Hi!

We have version 9.2 and we can't log into our email accounts. we have checked with our hosting to ensure that our email server details are correct, ports, etc.. and they are.

For some reason Afterlogic can't see the email accounts to log into :(

Please help!
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 5750
Posted: 23 November 2021 at 10:31pm | IP Logged Quote Igor

Can you post a screenshot reflecting your mailserver settings in WebMail? My guess is, domains list is supplied incorrectly, WebMail tries to locate a server based on domain part of email address and fails to find one. If you only have one mailserver added in your WebMail setup, supplying empty value or "*" for Domains can be a good idea.

--
Regards,
Igor, Afterlogic Support
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