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glenelkins
Newbie
Joined: 25 August 2020
Location: United Kingdom
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| Posted: 24 November 2020 at 6:44am | IP Logged
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Is there a plugin to use TLS on smtp?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6038
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| Posted: 24 November 2020 at 9:39am | IP Logged
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Do you mean STARTTLS, or TLS v1.*? Which port do you use to connect to the server?
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Regards,
Igor, Afterlogic Support
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Alex
AfterLogic Support
Joined: 19 November 2003
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| Posted: 24 November 2020 at 10:15am | IP Logged
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You don't need any plugin, secure TLS connections will work out of box. If you set SSL checkbox when adding an account (or a mail server in admin panel), the connection with that server will be established via a secure layer. Webmail will pick the most secure SSL protocol among supported by the given mail server (usually, TLS 1.2).
Regards,
Alex
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glenelkins
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Joined: 25 August 2020
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| Posted: 24 November 2020 at 12:12pm | IP Logged
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I mean tls 1.2 .
I have another thread on here where I can’t connect smtp to office 365, after looking into it they require tls 1.2 and not ssl. All it keeps doing is saying the authentication failed but imap works perfectly fine so I’m assuming it’s down to the ssl checkbox and not tls?
I’ve tried everything, port 25 with ssl unchecked, port 587 with it checked and unchecked, nothing works. There must be something going on, why would the credentials work for imap but not smtp?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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| Posted: 24 November 2020 at 10:31pm | IP Logged
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Some email service providers may disable SMTP authentication, and my guess is that's the case. The connection itself is established, so I don't think SSL/TLS connection is the issue. Did you try sending mails from that account using some other email client, one that works via IMAP/SMTP?
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Regards,
Igor, Afterlogic Support
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glenelkins
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Joined: 25 August 2020
Location: United Kingdom
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Posts: 33
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| Posted: 25 November 2020 at 12:32am | IP Logged
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Igor wrote:
Some email service providers may disable SMTP authentication, and my guess is that's the case. The connection itself is established, so I don't think SSL/TLS connection is the issue. Did you try sending mails from that account using some other email client, one that works via IMAP/SMTP?
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Regards,
Igor, Afterlogic Support |
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It does look like it’s office blocking it, but we also tried port 25 after disabling authentication and still doesn’t work. Looks like need some sort of connector setting up
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6038
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| Posted: 25 November 2020 at 1:44am | IP Logged
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Sorry, but there's a crucial question that remains unanswered:
Did you try sending mails from that account using some other email client, one that works via IMAP/SMTP, for example Mozilla Thunderbird?
It's important to determine whether this is the issue with SMTP account, or with WebMail Pro.
Thank you.
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Regards,
Igor, Afterlogic Support
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