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PeteG5000
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Joined: 02 June 2019
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Posted: 02 June 2019 at 7:26am | IP Logged Quote PeteG5000

Hello,

I just finished getting my web mail install completed.

I am running into an issue with two factor.

I enabled it in the correct JSON file.

I then tried to use it and it asked for password. I entered the password for my account and it did not work.

Any ideas?

-Pete
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Igor
AfterLogic Support
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Posted: 03 June 2019 at 2:02am | IP Logged Quote Igor

Hello,

Can you describe the issue in more detail? Did you get any error messages? Is there anything relevant in the logs? Also, what application did you use for 2FA, was it Google Authenticator or something else?

--
Regards,
Igor, Afterlogic Support
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PeteG5000
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Posted: 06 July 2020 at 8:52am | IP Logged Quote PeteG5000

1. Log into web mail
2. Go to settings
3. Go to Two Factor Verification
4. Click Enable
5. I am asked to enter my account password
6. I type in account password and it says "Wrong Password"

I just completely reloaded the environment and installed the plugin.

I am assuming that it is authenticating against the IMAP server used for my email account. But I do not know.

I just know I have tried everything to enable 2-factor and I cannot get it working.

If you would like me to turn on debug or whatever let me know.

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Igor
AfterLogic Support
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Joined: 24 June 2008
Location: United States
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Posts: 5443
Posted: 07 July 2020 at 12:14am | IP Logged Quote Igor

Hello,

I've just checked this with the latest version 8.4.0 of WebMail Lite, and was not able to reproduce the issue. Also, in current version there is no need to install any plugins for this feature to work, the module is included with the product, you just need to enable it by setting "Disabled" to false in data/settings/modules/TwoFactorAuth.config.json configuration file.

And yes, authentication is performed against IMAP. If this doesn't work for some reason, check debug logs and look for the line that looks like this:

Code:
[07:07:28.08][1ba59615]  ===== API: TwoFactorAuth::EnableTwoFactorAuth


In there, 1ba59615 is a session identifier, so everything in the logs with that ID will be related to this. Normally, you would see logging into an IMAP account and logging out right away.

--
Regards,
Igor, Afterlogic Support
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