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Subject Topic: reported as not sent, but it’s received Post ReplyPost New Topic
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dhrajee
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Posted: 21 April 2016 at 4:11am | IP Logged Quote dhrajee

Hello

when sending the enail with bigger attachment size ~14M I get the error message:
"Data transfer has failed, probably due to server error. Please contact system administrator"

However email is received with the attachment and stored in the 'Sent' folder.
My php.ini file settings allowing attachment size up to 50M. I didn't have this problem while I was using Roundcube on the same mailserver.

In the settings.xml the options is set to
<EnableAttachmentSizeLimit>Off</EnableAttachmentSizeLimit>

Please could you tell me what am I missing?

Thank you
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Igor
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Posted: 21 April 2016 at 4:17am | IP Logged Quote Igor

I'm assuming this is about WebMail Lite PHP, please correct if that's not the case.

To determine what's causing the problem, you need to enable logging in AdminPanel, make sure log verbosity is set to Debug, reproduce the problem and check what's in the logs. Look for error messages returned by mail server. Checking error logs of webserver / PHP may help you as well.

--
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Igor, AfterLogic Support
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dhrajee
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Posted: 21 April 2016 at 4:57am | IP Logged Quote dhrajee

Hi Igor

of course I did it. Nothing in postfix logs - as I said this problem didn't occured when I was using roundcube on the same mailserver. So I can just avoid the mailserver settings completely.

From WebMail lite debug logs:
there is only this part that contains the error message:

[10:57:56.31][647711be] Array
(
    [AccountID] => 2
    [FileData] => Array
        (
            [name] => 20160421_100932.jpg
            [type] => image/jpeg
            [tmp_name] => /tmp/phpC25FPN
            [error] => 0
            [size] => 388330
        )

    [AdditionalData] =>
    [IsExt] => 0
    [TenantHash] =>
    [Token] => <I deleted string to not be seen in the forum>
    [AuthToken] =>
)


Thank you
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Igor
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Posted: 21 April 2016 at 5:01am | IP Logged Quote Igor

Most likely, the issue occurs because sending email through your SMTP server takes too much time. And though email itself is being sent out successfully, webmail client disconnects from the session due to timeout.

Timeout value is set to 50 seconds by default, and it's possible to increase that value, see static/js/app.js file:

Code:
timeout: oParameters.Action === 'MessagesGetBodies' ? 100000 : 50000


You can increase the 2nd number there and set it to, say, 300000 which corresponds to 5 minutes.

Note that app.js file isn't used by default - its minified version app.min.js is used. To change that, add the following item to the array defined in data/settings/config.php file:

Code:
'labs.use-app-min-js' => false,


Hope this helps.

--
Regards,
Igor, AfterLogic Support
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dhrajee
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Posted: 21 April 2016 at 6:24am | IP Logged Quote dhrajee

Hi Igor,

I followed your suggestions and it didn't help. Do you have any other idea, please?

Thank you

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Igor
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Posted: 21 April 2016 at 6:28am | IP Logged Quote Igor

No, it's the only one we have at the moment. Without anything relevant showing in web server logs, there's no way for us to suggest anything else.

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Regards,
Igor, AfterLogic Support
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dhrajee
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Posted: 21 April 2016 at 8:46am | IP Logged Quote dhrajee

Hi Igor,

thanks for the reply. In this case I'm going to rollback to Roundcube as it is more stable. Your Webmail-lite has a nice interface, but obviously missing the stability.
Thanks for your support

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