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chadnewman
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Posted: 17 December 2014 at 5:37am | IP Logged Quote chadnewman

I have clients receiving the following message after opening up an MSG file I'm creating and then attempt to send it or save it. One client is running Outlook 2007 and the other 2013. For many of our clients this is working fine.

Title: Microsoft Outlook
! Cannot perform the operation. Could not complete the operation because the service provider does not support it. <OK>

I've created and converted using EML to MSG and then using Message to MSG methods each with the same results.

Any ideas why Outlook is behaving such a way with the MSG being created/converted using Mailbee .net?

Thanks,

Chad Newman
Black Mountain Software
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chadnewman
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Posted: 17 December 2014 at 2:19pm | IP Logged Quote chadnewman

Just an FYI. Found a common thread and that was clients having this issue were using Outlook tied into Google Apps. Our solution was to use and EML file instead of MSG and mail is able to send fine.

The only problem with the EML file is only Outlook 2010 and great is supported.

Have a great day.

Chad Newman
Black Mountain Software
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Alex
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Posted: 17 December 2014 at 2:47pm | IP Logged Quote Alex

If I understand correctly, you create a draft which your clients then open in Outlook and send. You may need to set MsgConvert.MsgAsDraft before doing conversion.

If this does not help, please provide a sample which produces incorrect MSG along with MSG itself. We'll take a look. You can use Helpdesk for that.

Regards,
Alex
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