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sagitta
Newbie
Joined: 12 July 2013
Online Status: Offline
Posts: 3
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| Posted: 12 July 2013 at 4:12am | IP Logged
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Hello,
sorry for my english.
I am interested in webmail pro but I have a problem with the configuration of SMTP.
I get the message "An error occured during sending the message."
mail accounts are prokonto.pl
IMAP SSL 993
SMTP SSL 465
[11:06:42.19] [POST(18)] /poczta/index.php?/Ajax/
[11:06:42.19] POST > [DraftUid, To, Cc, Bcc, Subject, Text, Importance, Sensivity, ReadingConfirmation, InReplyTo, References, Action, IsHtml, ShowReport, SentFolder, DraftFolder, AccountID, Token]
[11:06:42.19]
[11:06:42.19] AJAX: Action: MessageSend
[11:06:42.19] DB : start connect to sagitta_webmail@localhost
[11:06:42.19] DB : connected to sagitta_webmail@localhost
[11:06:42.19] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `quota_usage_bytes`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 13
[11:06:42.19] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `layout`, `xlist`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab` FROM awm_domains WHERE `id_domain` = 1
[11:06:42.20] DB[3] > SELECT `id_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `last_login`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `capa`, `custom_fields` FROM awm_settings WHERE `id_user` = 6
[11:06:42.22] IMAP[NOTE]: Start connection to "ssl://prokonto.pl:993"
[11:06:42.29] IMAP[TIME]: 0.071467161178589 (raw connection)
[11:06:42.29] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 IDLE CHILDREN NAMESPACE UIDPLUS MOVE XAOL-MOVE XAOL-OPTION ID QUOTA] o2 imap\r\n
[11:06:42.30] IMAP[TIME]: 0.077524900436401 (*)
[11:06:42.30] IMAP[SECURE]: > TAG1 LOGIN "marcin@firmasagitta.pl" "*******"\r\n
[11:06:42.58] IMAP[DATA]: < TAG1 OK Login OK, welcome\r\n
[11:06:42.58] IMAP[TIME]: 0.2885308265686 (TAG1)
[11:06:42.59] SMTP[NOTE]: Start connection to "ssl://prokonto.pl:465"
[11:06:42.62] SMTP[TIME]: 0.031899929046631 (raw connection)
[11:06:42.67] SMTP[DATA]: < 220 prokonto.pl ESMTP Wita\r\n
[11:06:42.67] SMTP[TIME]: 0.078815937042236
[11:06:42.67] SMTP[DATA]: > EHLO s10.hekko.net.pl\r\n
[11:06:42.68] SMTP[DATA]: < 250-prokonto.pl\r\n
[11:06:42.68] SMTP[DATA]: < 250-SIZE 150000000\r\n
[11:06:42.68] SMTP[DATA]: < 250-AUTH LOGIN PLAIN\r\n
[11:06:42.68] SMTP[DATA]: < 250-AUTH=LOGIN PLAIN\r\n
[11:06:42.68] SMTP[DATA]: < 250-STARTTLS\r\n
[11:06:42.68] SMTP[DATA]: < 250 8BITMIME\r\n
[11:06:42.68] SMTP[TIME]: 0.0088050365447998
[11:06:42.68] SMTP[DATA]: > AUTH PLAIN\r\n
[11:06:42.69] SMTP[DATA]: < 501 Syntax: AUTH PLAIN token\r\n
[11:06:42.69] SMTP[ERROR]: exception 'MailSo\Smtp\Exceptions\NegativeResponseException' with message 'MailSo-Smtp-Exceptions-NegativeResponseException (SmtpClient.php ~ 639)' in /home/sagitta/domains/firmasagitta.pl/public_html/poczta/libraries/MailSo/Smtp/SmtpClient.php:639
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6103
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| Posted: 12 July 2013 at 4:17am | IP Logged
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Did you try the fix found here? Does it help?
--
Regards,
Igor, AfterLogic Support
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sagitta
Newbie
Joined: 12 July 2013
Online Status: Offline
Posts: 3
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| Posted: 12 July 2013 at 4:28am | IP Logged
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thank you for the quick reply, I've read it before and I tried to replace "2 ===" to "0 <" did not help
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6103
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| Posted: 12 July 2013 at 4:30am | IP Logged
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Just checked this with the developers, they believe this looks like a problem in configuration of mail server you use. In terms of SMTP authentication, token is normally sent after the auth command or, additionally, it can be sent within that command (extended syntax). In case of your server, extended syntax is the only option available, and that's a misconfiguration. So the fix suggested above isn't probably going to help, you need to fix the authentication issue on mailserver end.
--
Regards,
Igor, AfterLogic Support
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sagitta
Newbie
Joined: 12 July 2013
Online Status: Offline
Posts: 3
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| Posted: 12 July 2013 at 4:38am | IP Logged
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So what do I do, you want access to adminpanel?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6103
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| Posted: 12 July 2013 at 4:46am | IP Logged
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The problem is not about WebMail, it's mailserver issue and should be sorted there.
--
Regards,
Igor, AfterLogic Support
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