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talaattito
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Posted: 23 January 2013 at 4:10am | IP Logged Quote talaattito
please im using mailbee 7 and im have private server
im enter the settings of my private server and every thing fine i can send emails fine but when i try to retrive incoming messages alwayes no message found
the folders fine but when i connect to inbox folder no message appear
please any help
thanks
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Igor
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Posted: 23 January 2013 at 4:36am | IP Logged Quote Igor
Are you sure Inbox of that account actually contains messages? If you connect with blank installation of some other IMAP client (Outlook Express, Mozilla Thunderbird, etc.) - do you see any messages there?

If you'd like us to assist you further on this, please send us account credentials via HelpDesk so that we could check this. But first, be sure to check that your maintenance contract is valid.

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Regards,
Igor, AfterLogic Support
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talaattito
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Location: Egypt
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Posted: 23 January 2013 at 6:28am | IP Logged Quote talaattito
im sure there is messages where when i conect to outlook the message found
im send the problem via helpdesk
please any help
thank you

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Igor
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Posted: 23 January 2013 at 6:34am | IP Logged Quote Igor
We have logged into IMAP account directly with telnet, and we confirm there are no messages there in Inbox.

Comparing with Outlook doesn't really work as it uses its own email protocol (MAPI), plus it might download mails to local storage and remove those from server. POP3 clients can do the same thing - thus, it is required you use IMAP client.

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Igor, AfterLogic Support
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