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yon
Newbie
Joined: 22 December 2011
Online Status: Offline
Posts: 30
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| Posted: 19 January 2012 at 10:26pm | IP Logged
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When in preview mode, open the mail,Click to reply to,it will can't normal view show windows and mail. So it is can't write reply mail.
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yon
Newbie
Joined: 22 December 2011
Online Status: Offline
Posts: 30
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| Posted: 19 January 2012 at 10:35pm | IP Logged
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I using Chrome 16.0.912.75 and Firefox/9.0.1 for test.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
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| Posted: 19 January 2012 at 10:44pm | IP Logged
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What version number of WebMail Pro is used? Is this about ASP.NET or PHP version?
I believe there were multiple interface-related fixes and improvements in few previous builds, so please make sure you're using the latest build. If the issue persists there, please let us know.
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Regards,
Igor, AfterLogic Support
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yon
Newbie
Joined: 22 December 2011
Online Status: Offline
Posts: 30
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| Posted: 19 January 2012 at 11:25pm | IP Logged
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I have try php version 6.3.7 and 6.3.8. its cant normal reply mail.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
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| Posted: 19 January 2012 at 11:27pm | IP Logged
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If you'd like to request assistance on this from AfterLogic, please open a ticket in our HelpDesk, we'll need test login access to take a look into this.
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Regards,
Igor, AfterLogic Support
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yon
Newbie
Joined: 22 December 2011
Online Status: Offline
Posts: 30
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| Posted: 27 February 2012 at 12:25am | IP Logged
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I have found the reason.
when settings.xml file config <IdleSessionTimeout>3600</IdleSessionTimeout>.
then webmail will can't reply or write mail.
How I do right config the IdleSessionTimeout ?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
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| Posted: 27 February 2012 at 12:31am | IP Logged
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This option is highly affected by particular web server configuration, so this is mainly a matter of experimenting. In most cases, we recommend setting it 0 which means session is active as long as browser windows is open. You can find more information on settings.xml file here.
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Regards,
Igor, AfterLogic Support
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