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tholyoak
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Posted: 01 November 2011 at 9:09am | IP Logged Quote tholyoak

We've been using the MailBee SMTP object for a number of years within a PowerBuilder application. We've recently started having problems where an error is reported as it attempts to send mail through our Exchange server, and yet the mail is still sent. I currently have the application checking for errors, because if the mail is not sent, there is no point in the application continuing.

Here is the relevant part of the log file generated this morning when this problem occurred:

09:20:26 [MailBee SMTP v. 5.2. Registered version]
09:20:26 [Connecting to server xxx.xxx.xxx.69 at port 25 using default domain]
09:20:26 [Domain specified in FromAddr, xxx.com used]
09:20:26 [Using regular SMTP authentication]
09:20:26 [Sending helo]
09:20:26 [Authenticated]
09:20:26 [Preparing message]
09:20:26 [Sending the message over SMTP]
09:20:26 [Searching message for sender's and recipients' addresses]
09:20:26 [Sender: xxx@xxx.com]
09:20:26 [Recipient: xxx@xxx.com]
09:20:26 [Recipient: xxx@xxx.com]
09:20:26 [Recipient: xxx@xxx.com]
09:20:26 [Recipient: xxx@xxx.com]
09:20:26 [Sending data command: data\r\n]
09:20:26 [Sending data chunk]
09:20:26 [Sending data chunk]
09:20:26 [Message data sent]
09:20:56 [Error: Negative or void server response]
09:20:56 [Server returned no response]
09:20:56 [Connection closed due network error or timeout.]
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tholyoak
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Posted: 01 November 2011 at 9:10am | IP Logged Quote tholyoak

I should reiterate that the e-mail *was* actually sent when the error occurred.
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Igor
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Posted: 01 November 2011 at 11:37pm | IP Logged Quote Igor

Version 5.2 is way too old, and it might have issues which are fixed in current version, so try if the latest one works for you.

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Igor, AfterLogic Support
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tholyoak
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Posted: 09 November 2011 at 7:35am | IP Logged Quote tholyoak

Apparently the license I bought in 2006 has been expired, so I am downloaded the new version and am using the trial period to see if it fixes the problem before renewing.

It looks like the problem still exists, however. I'm using it in a program that sends several e-mails, and it looks like there were error messages a couple of times, even though the e-mails were actually sent successfully:

06:00:20 [MailBee SMTP v6.0.0.155. Trial version. 27 day(s) left]
06:00:20 [Connecting to server 192.168.215.69 at port 25 using default domain]
06:00:20 [Domain specified in FromAddr, xxxx.com used]
06:00:20 [Using regular SMTP authentication]
06:00:20 [Sending HELO]
06:00:20 [Authenticated]
06:00:20 [Preparing message]
06:00:20 [Sending the message over SMTP]
06:00:20 [Searching message for sender's and recipients' addresses]
06:00:20 [Sender: trevorh@xxxx.com]
06:00:20 [Recipient: trevorh@xxxx.com]
06:00:20 [Recipient: timl@yyyy.com]
06:00:20 [Recipient: KatieK@yyyy.com]
06:00:20 [Recipient: jordanm@yyyy.com]
06:00:20 [Sending DATA command: DATA\r\n]
06:00:20 [Sending data chunk]
06:00:20 [Sending data chunk]
06:00:20 [Message data sent]
06:00:50 [Error: Negative or void server response]
06:00:50 [Server returned no response]
06:00:50 [Connection closed due to network error or timeout.]
06:00:50 [Connecting to server aaa.bbb.ccc.ddd at port 25 from domain xxx.com]
06:00:50 [Using regular SMTP authentication]
06:00:50 [Sending HELO]
06:00:50 [Authenticated]
06:00:50 [Preparing message]
06:00:50 [Sending the message over SMTP]
06:00:50 [Searching message for sender's and recipients' addresses]
06:00:50 [Sender: trevorh@xxxx.com]
06:00:50 [Recipient: trevorh@xxxx.com]
06:00:50 [Recipient: scottb@xxxx.com]
06:00:50 [Sending DATA command: DATA\r\n]
06:00:50 [Sending data chunk]
06:00:50 [Sending data chunk]
06:00:50 [Message data sent]
06:00:51 [The message has been accepted by the server for delivery]
06:02:17 [Preparing message]
06:02:17 [Sending the message over SMTP]
06:02:17 [Searching message for sender's and recipients' addresses]
06:02:17 [Sender: trevorh@xxxx.com]
06:02:17 [Recipient: trevorh@xxxx.com]
06:02:17 [Recipient: HWong@zzzz.com]
06:02:17 [Sending DATA command: DATA\r\n]
06:02:17 [Sending data chunk]
06:02:17 [Sending data chunk]
06:02:17 [Message data sent]
06:02:47 [Error: Negative or void server response]
06:02:47 [Server returned no response]
06:02:47 [Connection closed due to network error or timeout.]
06:02:47 [Connecting to server aaa.bbb.ccc.ddd at port 25 from domain uuinsurance.com]
06:02:47 [Using regular SMTP authentication]
06:02:47 [Sending HELO]
06:02:47 [Authenticated]
06:02:47 [Preparing message]
06:02:47 [Sending the message over SMTP]
06:02:47 [Searching message for sender's and recipients' addresses]
06:02:47 [Sender: trevorh@xxxx.com]
06:02:47 [Recipient: trevorh@xxxx.com]
06:02:47 [Recipient: mont@xxxx.com]
06:02:47 [Sending DATA command: DATA\r\n]
06:02:47 [Sending data chunk]
06:02:47 [Sending data chunk]
06:02:47 [Sending data chunk]
06:02:47 [Sending data chunk]
06:02:47 [Sending data chunk]
06:02:47 [Message data sent]
06:02:49 [The message has been accepted by the server for delivery]
06:02:49 [Disconnecting from the server]
06:02:49 [Connection closed]
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Igor
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Posted: 10 November 2011 at 12:43am | IP Logged Quote Igor

According to the logs, 30 seconds timeout is exceeded, and it's either caused by erroneous behavior of SMTP server, or the sending process takes too long. You can try increasing SMTP timeout value to, say, 100 seconds and see if that helps.

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Regards,
Igor, AfterLogic Support
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tholyoak
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Posted: 11 November 2011 at 8:14am | IP Logged Quote tholyoak

Thanks, I hadn't looked carefully enough at the timestamps to notice that. :)

I increased the timeout and it seems to have taken care of the problem - it looks like it takes just a few more seconds sometimes.

We decided to go ahead and renew anyway, so we can keep using the latest version.

Thanks!
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bigbody
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Posted: 20 April 2012 at 12:25pm | IP Logged Quote bigbody

I have the same error guys help me ...
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