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neil.dobson
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Joined: 11 July 2011
Location: Australia
Online Status: Offline
Posts: 3
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| Posted: 11 July 2011 at 1:51am | IP Logged
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Hi,
I'm just trialing WebMail Pro and i'm unable to save any signatures. All accounts just give internal server error.
I tried re-installing the whole system including removing the db and starting from scratch but the same error occurs every time.
Everything else is working fine.
Here's the debug log:
[11/07/2011 6:43:08 PM][] - >>>>>>>>>>>>>>>> IN >>>>>>>>>>>>>>>>
[11/07/2011 6:43:08 PM][] - <?xml version="1.0" encoding="utf-8"?><webmail><param name="action" value="update"/><param name="request" value="identity"/><identity html_signature="0" use_signature="1" id_acct="1" id="-1"><email><![CDATA[user@mydomain.net]]></email><name><![CDATA[fffdfgdfgdf]]></name><signature><![CDATA[undefined]]></signature></identity></webmail>
[11/07/2011 6:43:08 PM][] - >>>>>>>>>>>>>>>> IN >>>>>>>>>>>>>>>>
[11/07/2011 6:43:08 PM][CreateParameter] - @id_user='1'
[11/07/2011 6:43:08 PM][CreateParameter] - @id_acct='1'
[11/07/2011 6:43:08 PM][CreateParameter] - @email='user@mydomain.net'
[11/07/2011 6:43:08 PM][CreateParameter] - @friendly_nm='fffdfgdfgdf'
[11/07/2011 6:43:08 PM][CreateParameter] - @signature='undefined'
[11/07/2011 6:43:08 PM][CreateParameter] - @use_signature='True'
[11/07/2011 6:43:08 PM][CreateParameter] - @signature_type='0'
[11/07/2011 6:43:08 PM][CreateParameter] - @id_identity='-1'
[11/07/2011 6:43:08 PM][PrepareCommand] - UPDATE awm_identity SET
id_user = @id_user,
id_acct = @id_acct,
email = @email,
friendly_nm = @friendly_nm,
signature = @signature,
use_signature = @use_signature,
signature_type = @signature_type
WHERE id_identity=@id_identity
------------------------------------------------------------
[11/07/2011 6:43:08 PM] ERROR!!!
[Message]
Internal Server Error. Please, contact your system administrator in order to report the problem.
[TargetSite]
Void OnError(System.Data.SqlClient.SqlException, Boolean)
[Stack Trace]
at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning()
at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj)
at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString)
at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
at WebMail.DbManager.UpdateIdentity(Int32 id_identity, Int32 id_user, Int32 id_acct, String email, String friendly_nm, String signature, Boolean use_signature, SignatureType signature_type)
[Method]: UpdateIdentity
[Line, Column]: [0, 0]
------------------------------------------------------------
[11/07/2011 6:43:08 PM][] - <<<<<<<<<<<<<<<<< OUT <<<<<<<<<<<<<<<
[11/07/2011 6:43:08 PM][] - <?xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Internal Server Error. Please, contact your system administrator in order to report the problem.]]></error></webmail>
[11/07/2011 6:43:08 PM][] - <<<<<<<<<<<<<<<<< OUT <<<<<<<<<<<<<<<
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neil.dobson
Newbie
Joined: 11 July 2011
Location: Australia
Online Status: Offline
Posts: 3
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| Posted: 11 July 2011 at 1:54am | IP Logged
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FYI, running v6.2 .NET under IIS7.5 on Win2008R2 with SQL Server 2008R2 on remote machine.
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neil.dobson
Newbie
Joined: 11 July 2011
Location: Australia
Online Status: Offline
Posts: 3
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| Posted: 11 July 2011 at 1:59am | IP Logged
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Furthermore, table awm_identity does not exist in the db. Here's the tables that do exist:
a_users
acal_appointments
acal_calendars
acal_cron_runs
acal_eventrepeats
acal_events
acal_exclusions
acal_publications
acal_reminders
acal_sharing
acal_users_data
awm_accounts
awm_addr_book
awm_addr_groups
awm_addr_groups_contacts
awm_domains
awm_filters
awm_folders
awm_folders_tree
awm_messages
awm_messages_body
awm_reads
awm_senders
awm_settings
awm_subadmin_domains
awm_subadmins
awm_temp
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
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| Posted: 11 July 2011 at 10:18pm | IP Logged
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Have passed this over to the developers, will keep you posted.
--
Regards,
Igor, AfterLogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
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| Posted: 12 July 2011 at 10:29pm | IP Logged
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The issue has been fixed, please try the update and let us know if it works for you.
--
Regards,
Igor, AfterLogic Support
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