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Topic: IMAP attachment issues

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evanrich2
Newbie
Newbie

Joined: 01 October 2010
Online Status: Offline
Posts: 8

Posted: 14 March 2011 at 4:50pm \| IP Logged

Webmail Pro 6.0.2 running on windows server 2003 with IIS and .NET

every time I try to open an attachment in webmail pro, I get the "Internal System Error, contact your system administrator" message at the top. I turned on logging and got the following in my logs. I tried searching the forums but haven't found much directly related to IMAP and attachments.

[3/14/2011 4:46:57 PM][PrepareCommand] -
SELECT SUM([size]) FROM my_awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct
[3/14/2011 4:46:57 PM][CreateParameter] - @id_folder='23'
[3/14/2011 4:46:57 PM][CreateParameter] - @id_acct='5'
[3/14/2011 4:46:57 PM][PrepareCommand] -
SELECT COUNT(*)
FROM my_awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct
[3/14/2011 4:46:57 PM][CreateParameter] - @id_folder='23'
[3/14/2011 4:46:57 PM][CreateParameter] - @id_acct='5'
[3/14/2011 4:46:57 PM][PrepareCommand] -
SELECT COUNT(*)
FROM my_awm_messages
WITH(NOLOCK) WHERE id_folder_db=@id_folder AND id_acct=@id_acct AND seen=0
[3/14/2011 4:46:57 PM][SelectFolders] - 0-0-0
[3/14/2011 4:46:57 PM][SelectFolders] - ID: 23; Path: INBOX;
[3/14/2011 4:46:57 PM][CreateParameter] - @id_domain='5'
[3/14/2011 4:46:57 PM][PrepareCommand] - SELECT * FROM my_awm_domains WHERE id_domain = @id_domain
------------------------------------------------------------
[3/14/2011 4:46:57 PM] ERROR!!!
[Message]
Object reference not set to an instance of an object.
[TargetSite]
Int32 GetAttachmentPartSize(MailBee.ImapMail.ImapBodyStructure)
[Stack Trace]
   at WebMail.ImapStorage.GetAttachmentPartSize(ImapBodyStructure part)
   at WebMail.ImapStorage.LoadMessage(Object index, Folder fld, Boolean body_strucrure, MessageMode mode)
   at WebMail.MailProcessor.GetMessage(Object index, Folder fld, Boolean body_structure, MessageMode mode)
   at WebMail.BaseWebMailActions.GetMessage(Int32 id, String uid, Int64 id_folder, Int32 charset, Byte safety, Boolean needToTrim, Boolean needToShowTrimMessage, Boolean body_structure, MessageMode mode)
   at WebMail.XmlPacketManager.GetMessage(XmlElement webmailElement, Int32 id, String uid, Int64 id_folder, String full_name_folder, MessageMode mode, Int32 charset, Int32 size)
   at WebMail.XmlPacketManager.CreateServerXmlDocumentResponse(Xml Packet clientPacket)
[Method]: GetAttachmentPartSize
[Line, Column]: [0, 0]
------------------------------------------------------------
[3/14/2011 4:46:57 PM][] - <<<<<<<<<<<<<<< << OUT <<<<<<<<<<<<<<<
[3/14/2011 4:46:57 PM][] - <?xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Internal Server Error. Please, contact your system administrator in order to report the problem.]]></error></webmail>
[3/14/2011 4:46:57 PM][] - <<<<<<<<<<<<<<< << OUT <<<<<<<<<<<<<<<

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6088

Posted: 15 March 2011 at 4:22am \| IP Logged

If you'd like to get help from AfterLogic team on this, please post your message in our
HelpDesk. Developers would need access details for the
IMAP account the issue can be reproduced on.

--
Regards,
Igor, AfterLogic Support

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