Search The ForumSearch   RegisterRegister  LoginLogin

AfterLogic WebMail Pro
 AfterLogic Forum : AfterLogic WebMail Pro
Subject Topic: Internal Server Error Post ReplyPost New Topic
Author
Message << Prev Topic | Next Topic >>
lambda379
Newbie
Newbie


Joined: 23 April 2010
Location: United States
Online Status: Offline
Posts: 3
Posted: 23 April 2010 at 5:03am | IP Logged Quote lambda379
I upgraded to the latest WebMail Pro 4.9.8 and now I receive an error when I first try to open any email. I switch to any folder and try to open an email and I get the error "Internal Server Error..." I can then click another message in the same folder and that email will open. I can then click the original email and it will open! I switch to another folder and again I get the error with the first email I try to open but the second email opens fine. I use MS SQL.
Back to Top View lambda379's Profile Search for other posts by lambda379
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
Posted: 23 April 2010 at 5:46am | IP Logged Quote Igor
I believe this is about .NET version, correct?

You need to enable special debug logging to find out a core reason of this issue. This Knowledge Base article should be helpful in this regard.

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 
ethanedward
Newbie
Newbie


Joined: 23 April 2010
Location: United States
Online Status: Offline
Posts: 3
Posted: 23 April 2010 at 5:02pm | IP Logged Quote ethanedward
I have a fresh install as of three days ago... Doesn't matter what message I open (in-box/trash etc) I get the same message

Internal Server Error. Please, contact your system administrator in order to report the problem.


I looked in the logs but nothing stands out as there being a problem..

Any ideas?
Back to Top View ethanedward's Profile Search for other posts by ethanedward
 
ethanedward
Newbie
Newbie


Joined: 23 April 2010
Location: United States
Online Status: Offline
Posts: 3
Posted: 23 April 2010 at 5:29pm | IP Logged Quote ethanedward
I cleared my logs, clicked on a message and this is the error I got

[4/23/2010 7:22:40 PM] ERROR!!!
[Message]
Input string was not in a correct format.
[TargetSite]
Void StringToNumber(System.String, System.Globalization.NumberStyles, NumberBuffer ByRef, System.Globalization.NumberFormatInfo, Boolean)
[Stack Trace]
   at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
   at System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info)
   at System.String.System.IConvertible.ToInt32(IFormatProvider provider)
   at System.Convert.ToInt32(Object value)
   at WebMail.XmlPacketManager.CreateServerXmlDocumentResponse(Xml Packet clientPacket)
[Method]: StringToNumber
[Line, Column]: [0, 0]
------------------------------------------------------------
[4/23/2010 7:22:40 PM][] - <<<<<<<<<<<<<<< << OUT <<<<<<<<<<<<<<<
[4/23/2010 7:22:40 PM][] - <?xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Internal Server Error. Please, contact your system administrator in order to report the problem.]]></error></webmail>
[4/23/2010 7:22:40 PM][] - <<<<<<<<<<<<<<< << OUT <<<<<<<<<<<<<<<
Back to Top View ethanedward's Profile Search for other posts by ethanedward
 
BlackMagic
Newbie
Newbie
Avatar

Joined: 25 April 2010
Location: United Kingdom
Online Status: Offline
Posts: 1
Posted: 25 April 2010 at 7:06am | IP Logged Quote BlackMagic
Hi,

I have the same problem, has anyone found a fix?

Cheers,

Steve
Back to Top View BlackMagic's Profile Search for other posts by BlackMagic
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
Posted: 26 April 2010 at 12:32pm | IP Logged Quote Igor
We have just released a new version of WebMail Pro with this issue fixed, please upgrade your installations.

Hope this helps!

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 
ethanedward
Newbie
Newbie


Joined: 23 April 2010
Location: United States
Online Status: Offline
Posts: 3
Posted: 26 April 2010 at 5:39pm | IP Logged Quote ethanedward
I followed the steps exactly however I get the following error when only clicking on the Server menu "Could not load type 'PlugIns_Server_main'.."

and when click on archiving

Parser Error
Description: An error occurred during the parsing of a resource required to service this request. Please review the following specific parse error details and modify your source file appropriately.

Parser Error Message: Could not load type 'WebMailPro.Copyright'.

Source Error:


Line 1: <%@ Control Language="c#" AutoEventWireup="True" Codebehind="Copyright.ascx.cs" Inherits="WebMailPro.Copyright" TargetSchema="http://schemas.microsoft.com/intellisense/ie5" %>
Line 2: <div class="wm_copyright" id="copyright">
Line 3:      Powered by <a href="http://www.afterlogic.com/products/webmail-pro" target="_blank">AfterLogic WebMail</a><br>

Source File: /webmail-pro/adminpanel/PlugIns/Archiving/Copyright.ascx&nbs p;   Line: 1




Here is the message from the log from the c:\temp\weblog.lob



[4/26/2010 7:14:35 PM] ERROR!!!
[Message]
Could not load type 'PlugIns_Server_main'.
[Stack Trace]
   at System.Web.UI.TemplateParser.ProcessException(Exception ex)
   at System.Web.UI.TemplateParser.ParseStringInternal(String text, Encoding fileEncoding)
   at System.Web.UI.TemplateParser.ParseString(String text, VirtualPath virtualPath, Encoding fileEncoding)
------------------------------------------------------------
Back to Top View ethanedward's Profile Search for other posts by ethanedward
 
lambda379
Newbie
Newbie


Joined: 23 April 2010
Location: United States
Online Status: Offline
Posts: 3
Posted: 26 April 2010 at 6:20pm | IP Logged Quote lambda379
I upgraded to the new release and I no longer receive the error. Problem fixed. Thanks!

John
Back to Top View lambda379's Profile Search for other posts by lambda379
 
Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6089
Posted: 27 April 2010 at 1:41am | IP Logged Quote Igor
ethanedward wrote:
I followed the steps exactly however I get the following error when only clicking on the Server menu "Could not load type 'PlugIns_Server_main'.."

and when click on archiving


There is no Archiving tab in AdminPanel of WebMail Pro. Thus, it looks like you were attempting to update XMail Server Pro installation - but it won't work that way, those instructions apply to standalone WebMail Pro only. In case of XMail Server Pro, the only option is to reinstall the software. If you'd like to keep existing configuration, accounts, mails etc., be sure to back up the database, /MailRoot/domains, WEBMAIL/App_Data directories and .tab files under MailRoot. Once new version is installed, bring those back and run the database update.

--
Regards,
Igor, AfterLogic Support
Back to Top View Igor's Profile Search for other posts by Igor
 

If you wish to post a reply to this topic you must first login
If you are not already registered you must first register

  Post ReplyPost New Topic
Printable version Printable version

Forum Jump

Powered by Web Wiz Forums version 7.9
Copyright ©2001-2004 Web Wiz Guide