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clively
Newbie
Joined: 16 September 2009
Location: United States
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Posts: 7
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| Posted: 04 February 2010 at 8:10am | IP Logged
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I have webmail pro. One of my accounts is unable to manage their imap folders.
On the Settings > Email Accounts page they do NOT have the "Reload Folders Tree" button or the "Let me use another folder as a system folder" check box.
How can I enable those items? Thanks,
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6088
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| Posted: 04 February 2010 at 8:21am | IP Logged
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Are you using .NET or PHP version? What version number is installed?
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Regards,
Igor, AfterLogic Support
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6088
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| Posted: 04 February 2010 at 8:27am | IP Logged
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By the way. Please recheck that the account is actually created as IMAP one. For instance, there shouldn't be "Type of Inbox synchronization" dropdown in account settings, every folder should have its own sync.mode.
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Regards,
Igor, AfterLogic Support
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clively
Newbie
Joined: 16 September 2009
Location: United States
Online Status: Offline
Posts: 7
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| Posted: 04 February 2010 at 11:48am | IP Logged
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We're using the .net version.
The "type of inbox synchronization" dropdown does exist. How do I convert this over to IMAP?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6088
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| Posted: 05 February 2010 at 1:42am | IP Logged
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Quote:
| How do I convert this over to IMAP? |
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The only way for this is to remove the account and create it with IMAP type selected. POP3 and IMAP accounts have really different structure so there's no simple way to change account type without recreating it.
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Regards,
Igor, AfterLogic Support
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Topic: Unable to reload folder tree
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