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Subject Topic: A folder must be selected on the server. Post ReplyPost New Topic
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Arvand
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Posted: 01 September 2009 at 5:10pm | IP Logged Quote Arvand
The error:

A folder must be selected on the server. Call SelectFolder or ExamineFolder first.

is sometimes witnessed by the customer when trying to check for mail using the check mail button. This only happens sometimes and after trying to hit the check mail button again goes away. When this error is witnessed, mail is actually not checked even though there is mail on the server.

The method is IMAP and its communicating with a local mail server (hMailServer).
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Arvand
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Posted: 01 September 2009 at 5:17pm | IP Logged Quote Arvand
This is a Windows server so the version we are using is the ASP .NET version.
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Igor
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Posted: 02 September 2009 at 1:19am | IP Logged Quote Igor
To let us help you on this, please enable special debug logging. Uncomment the following lines in the web.config file (located in main WebMail Pro folder):

Code:
<!--<add name="MyListener"
     type= "System.Diagnostics.TextWriterTraceListener"
     initializeData= "c:\temp\webmail.log" />-->

so, it'll look like:

Code:
<add name="MyListener"
     type= "System.Diagnostics.TextWriterTraceListener"
     initializeData= "c:\temp\webmail.log" />

(make sure IIS has permission to write into the specified location.)

Please also enable logging in AdminPanel (Debug Settings > Enable Logging). Reproduce the issue and provide us with both the log files for examination. Be sure to supply a reference to this forum thread.

--
Regards,
Igor, AfterLogic Support
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Arvand
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Posted: 05 September 2009 at 1:38pm | IP Logged Quote Arvand
Igor,

I've sent support the logs.
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