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David Green
Newbie
Joined: 04 July 2009
Location: Cyprus
Online Status: Offline
Posts: 2
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| Posted: 04 July 2009 at 11:56pm | IP Logged
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Hi,
I have installed webmail pro ASP.Net everything seems to be correct in the installation, but the users can't receive, send or save e-mails. I get:
1. receive (invalid operation connection closed
Log file shows
09:51:04.04] [INFO] Assembly version: 5.5.2.143.
[09:51:04.04] [INFO] Will resolve host "localhost".
[09:51:04.04] [INFO] Host "localhost" resolved to IP address(es) 127.0.0.1.
[09:51:04.04] [INFO] Will connect to host "localhost" on port 110.
[09:51:04.04] [INFO] Socket connected to IP address 127.0.0.1 on port 110.
[09:51:04.04] [RECV] +OK POP3\r\n
[09:51:04.04] [INFO] Connected to mail service at host "localhost" on port 110 and ready.
[09:51:04.04] [INFO] Get the list of POP3 capabilities via CAPA command.
[09:51:04.04] [SEND] CAPA\r\n
[09:51:04.04] [RECV] -ERR Invalid command in current state.\r\n
[09:51:04.05] [INFO] Warning: The server does not support CAPA command. POP3 pipelining will not be available. The server responded: -ERR Invalid command in current state..
[09:51:04.05] [INFO] Get the list of advertized SASL authentication methods via AUTH command.
[09:51:04.05] [SEND] AUTH\r\n
[09:51:04.05] [RECV] -ERR Invalid command in current state.\r\n
[09:51:04.05] [INFO] Warning: The server does not support AUTH command. SASL authentication will not be available. The server responded: -ERR Invalid command in current state..
[09:51:04.05] [INFO] Will login as "John.kolze@annamatt.co.uk".
[09:51:04.05] [INFO] Will try regular USER/PASS authentication.
[09:51:04.05] [SEND] USER John.kolze@annamatt.co.uk\r\n
[09:51:04.05] [RECV] +OK Send your password\r\n
[09:51:04.05] [SEND] PASS ********\r\n
[09:51:04.05] [RECV] +OK Mailbox locked and ready\r\n
[09:51:04.05] [INFO] Logged in as "John.kolze@annamatt.co.uk".
[09:51:04.05] [INFO] Download inbox statistics.
[09:51:04.06] [SEND] STAT\r\n
[09:51:04.06] [RECV] +OK 1 3069\r\n
[09:51:04.06] [INFO] Download the list of Unique-IDs of all messages in inbox.
[09:51:04.06] [SEND] UIDL\r\n
[09:51:04.06] [RECV] +OK 1 messages (3069 octets)\r\n1 49\r\n.\r\n
[09:51:04.10] [SEND] QUIT\r\n
[09:51:04.10] [RECV] +OK POP3 server saying goodbye...\r\n
[09:51:04.10] [INFO] Will disconnect from host "localhost".
[09:51:04.10] [INFO] Disconnected from host "localhost".
2. send they get a (could not use, file already in use) No log entry
3. save same as above
Thanks
David
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David Green
Newbie
Joined: 04 July 2009
Location: Cyprus
Online Status: Offline
Posts: 2
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| Posted: 05 July 2009 at 7:45pm | IP Logged
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Hi,
I forgot to say I was using hmail server
David
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 06 July 2009 at 12:43am | IP Logged
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It would be very helpful if you enable WebMail debug logging. Uncomment the following line in web.config file located in main WebMail folder:
<listeners>
<!--<add name="MyListener" type="System.Diagnostics.TextWriterTraceListener" initializeData="C:\temp\webmail.log"/>-->
</listeners>
So that it looks like:
<listeners>
<add name="MyListener" type="System.Diagnostics.TextWriterTraceListener" initializeData="C:\temp\webmail.log"/>-->
</listeners>
(make sure IIS has write permissions over the specified location)
Reproduce the issue and provide us with the log file for examination.
It's important to make sure the log file doesn't contain irrelevant records which may appear if multiple users access the same installation simultaneously or a sole user performs irrelevant actions.
BTW, if you'd like to get support from AfterLogic Support Team, you should contact us through Helpdesk.
Best regards,
Andrew
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