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Subject Topic: Initial loading of mail causes delay Post ReplyPost New Topic
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jeff
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Newbie


Joined: 11 March 2009
Location: Canada
Online Status: Offline
Posts: 10
Posted: 17 March 2009 at 6:48am | IP Logged Quote jeff
Hi all,

We recently installed Webmail Pro PHP and we
now have hundreds of customers using it. What
I have found is users with large POP3
mailboxes (40MB or over) will continuously get
login authentication failures when they first
try to login. Eventually they seem to be able
to get on and I am assuming this has to do
with the large download of mail to the Webmail
Pro database.

Has anyone else experienced this problem? All
my customers are set to no use Direct Mode as
that caused massive delays for large
mailboxes.
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jeff
Newbie
Newbie


Joined: 11 March 2009
Location: Canada
Online Status: Offline
Posts: 10
Posted: 17 March 2009 at 7:41am | IP Logged Quote jeff
Here is the relevant info from my log file
when I try to login. I have verified the user
and password are correct and work on my old
webmail system. This seems to happen for all
mailboxes with large amounts of mail. Is
there a timeout setting I can adjust for this?

9998::[10:37:45.82] POP3 <<:
[10:37:45.83] POP3 Error: Socket timeout
reached during POP3 connection.
[10:37:45.83] POP3 Error: POP3 login() -
Error:
[10:37:45.83] >>>[from_server]>>>
<?_xml version="1.0" encoding="utf-8"?>
<webmail>
     <error>Wrong email/login and/or
password. Authentication failed.</error>
</webmail>
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6087
Posted: 18 March 2009 at 3:47am | IP Logged Quote Igor
We need more information on this, please submit the log file using our Helpdesk. It would be helpful if you can provide us with a WebMail Pro account which would allow us to reproduce and investigate the issue.

Regards,
Igor
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