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Neil
Newbie
Joined: 14 May 2008
Location: China
Online Status: Offline
Posts: 2
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| Posted: 14 May 2008 at 8:11pm | IP Logged
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Dear Sir,
I just bought WebMailPro 4.1 for ASP.NET and was having a try.
Some of the chinese characters (not all) in the mail list was not showing well. I tried the live demo with the same email account and it just works fine. The Lite version works fine too.
Is there any configuration I should do to solve the problem? Changing the default character set does not work.
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Andrew
AfterLogic Support
Joined: 28 April 2006
Location: United States
Online Status: Offline
Posts: 1189
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| Posted: 15 May 2008 at 2:22am | IP Logged
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Could you please provide us with the following details?
- exact name and version of the database engine you use as a backend for WebMail Pro;
- collation set as default for WebMail Pro database.
Also, it'd be very helpful if you provide us with the following details:
- URL pointing to your WebMail Pro installation;
- a test account on your mail server which contains the message which causes the issue;
- screenshots of correct and incorrect displaying message (it's hard for us to determine if Chinese characters are displayed correctly because we don't speak Chinese).
Use Request Support form for this purpose.
Best regards,
Andrew
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Neil
Newbie
Joined: 14 May 2008
Location: China
Online Status: Offline
Posts: 2
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| Posted: 15 May 2008 at 8:26pm | IP Logged
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We used the included access file as database. I am also thinking maybe it was caused by the access database. We will try sqlserver 2005 later to see if the problem is still there. The system has not been put online yet so I cannot provide you the URL so far.
Thanks anyway.
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