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namtuk
Newbie
Joined: 18 December 2006
Location: France
Online Status: Offline
Posts: 35
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| Posted: 18 December 2006 at 9:25am | IP Logged
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Hello, we have an application (VB6) which is well distributed and have a lot of feedback (from our error trap manager) which show that sometimes the control POP3 works fine and other times it is like the control is not registered to Windows (90% XP).
If users uninstall and re-install the product it works, but sometimes for only 1 week and then the problem occurs...
The error occurs on the first use of the object:
Dim oMsgs As mailbee.Messages
Dim oMsg As mailbee.Message
-->> Set oMsg = New mailbee.Message
The error message is "ActiveX component can't create object"
Did you already heard something like this ?
Thank you for your answer.
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Alex
AfterLogic Support
Joined: 19 November 2003
Online Status: Offline
Posts: 2206
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| Posted: 19 December 2006 at 9:47am | IP Logged
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Perhaps, these users have some kind of registry cleaner software installed (or regisry cleaner wizard), and this software erroneously removes MailBee registry information.
They should disable such software or configure it to do not touch MailBee.
Regards,
Alex
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