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KiTS
Newbie
Joined: 03 March 2019
Location: United Kingdom
Online Status: Offline
Posts: 1
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| Posted: 03 March 2019 at 6:36am | IP Logged
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Dear All,
My Set-up:
1. VPS - Windows Server 2012 R2
2. Email Server - HMail
3. Number of Domains - Approx. 4-6
4. PHP 7.2.7
5. IIS 8.5
6. Database: MySQL 5.7 CE
I am using Webmail Lite PHP 8 as an online IMAP Client to access my Email Accounts on my Hmail Server.
(These two are located on the same server).
A little more about my problem:
Example Domain: coolmail.com
Example Email IDs: info@coolmail.com and official@coolmail.com
The good part is that my Hmail server is completely functional (with ports forwarded and MX records set), and I have verified this by configuring these email accounts with Outlook and Thunderbird. I can send and receive emails without a sweat!
Now the problem that I am facing is that a few email accounts can login to Webmail Lite - No Problem and a few keep throwing up the 'Username & Password Incorrect'.
I have tried resetting the passwords, I have tried changing the names, but for some reason - It just wouldn't let me login.
In this case, info@coolmail.com - Works just fine, but official@coolmail.com, won't let me login.
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Just to clarify, the email passwords are perfectly fine and I have tried this with Outlook and Thunderbird and have faced no problem whatsoever connecting to my Hmail Email Server.
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I've really been struggling with this and would like some guidance on how I can go about solving this.
After reading some forum posts: I have disabled the Mail Notes Plugins as well, since I heard there were some issues with it.
Thanks
Tanooj Mehra
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 04 March 2019 at 1:05am | IP Logged
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Hello,
Can you confirm which version number you're running? You can check that as shown at:
Detecting version used
Also, if you check debug logs, can you confirm that, in case of those problematic accounts, WebMail actually connects to IMAP server?
--
Regards,
Igor, Afterlogic Support
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