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CumbriaWolf
Newbie
Joined: 17 September 2019
Location: United Kingdom
Online Status: Offline
Posts: 3
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| Posted: 17 September 2019 at 3:01am | IP Logged
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I’ve been battling this for a couple of days with no luck so crying out for help.
I have Webmail lite setup with logging into and retrieving my gmail email just fine.
I can read and create drafts of email and save them but I can’t send them.
On attempting sending I get the error message in the form ‘ Can't connect to host "ssl://smtp.gmail.com:465" ’
I have tried lots of things in the mail servers settings in the admin settings to Port 465 or 587 as specified on https://support.google.com/mail/answer/7126229?hl=en yet still I can’t send email
The same settings work for other webmail like rainloop etc. just fine, but not with Webmail lite.
Is there something obvious I am doing wrong or can anyone advise.
I am sure there are plenty that have setup with gmail before.
The settings I have in Mail Servers are (sorry I can’t upload a screenshot)
Display Name: gmail.com
Domains: gmail.com
IMAP Server: imap.gmail.com Port: 993 SSL:YES
SMTP Server: smtp.gmail.com Port: 465 SSL:YES
SMTP authentication: Use incoming mail's login/password of the user
Enable sieve if supported by the server: NO
Sieve Port: 4190
Use mail threading if supported by the server: YES
Use full email address as login: NO
IMAP and SMTP hosts for external mail clients: NO
Thanks
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 17 September 2019 at 3:09am | IP Logged
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Well that looks like networking issue rather than something related to WebMail. To check if that's the case, please download a test script, extract the script from ZIP package and place it into your WebMail installation directory. You'll need to edit the file and supply the connection details as follows:
Code:
$host = 'ssl://smtp.gmail.com';
$port = 465; |
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Once done, open the script from the browser and see if you get the error; and if yes, that would confirm the issue is external to WebMail, could be firewall blocking SMTP ports - it's not unusual for hosting providers to close SMTP ports for spam prevention reasons.
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Regards,
Igor, Afterlogic Support
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CumbriaWolf
Newbie
Joined: 17 September 2019
Location: United Kingdom
Online Status: Offline
Posts: 3
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| Posted: 17 September 2019 at 4:00am | IP Logged
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Thanks, I can try that but it will take me a bit of time. I'm not that techie when it comes to web hosting.
What I don't get though is I have rainloop webmail installed on the same hosting with the same SMTP outgoing detail and there is no problems with sending email which suggested there is no port blocking from the hosting provider (WebHostFace)
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 17 September 2019 at 4:12am | IP Logged
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Some mail clients out there can be using other mail transports, e.g. mail() function of PHP, pretty sure Rainloop supports that, while our WebMail prefers communicating with SMTP servers directly.
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Regards,
Igor, Afterlogic Support
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CumbriaWolf
Newbie
Joined: 17 September 2019
Location: United Kingdom
Online Status: Offline
Posts: 3
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| Posted: 17 September 2019 at 5:15am | IP Logged
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Understood.
My hosting provider has said "No, we do no initiate a block on outgoing smtp ports."
So If true its not that.
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