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AfterLogic WebMail Lite 7

AfterLogic Forum : AfterLogic WebMail Lite 7

Topic: Webmail login not work Firefox and Chrome

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mdenes
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Joined: 07 March 2012
Location: Hungary
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Posts: 2

Posted: 07 March 2012 at 4:51am \| IP Logged

Hi Guys!

I apologize for not speaking English well, but I need help...

For some time I use the webmail lite, and I love it, but unfortunately, sometimes unstable.
So now I upgraded to the latest version, but unfortunately the situation is even worse.

IE9 it normally works, but Firefox and Chrome under the login screen has an error, you can not log on. The data has been entered, when you click login nothing happens!

Many people use this Webmail, but who is working well, you do not.

My system which I installed Debian 6 / PHP 5.3

Unfortunately, the old versions also come across the following errors:
- Not always possible to attach file attachment (interesting that when you allow, when you do not)
- From the file attachment does not open, but only the image file icon
- For some reason can not afford to delete all messages (?!) (IMAP mode!)

These errors do not yet tested the new version because it is the login screen error because people can not use.

Can someone help me how I could make it stable webmail system?
Many thanks!

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 09 March 2012 at 11:07pm \| IP Logged

Did you check the log files of WebMail itself and of web server it runs on? Anything relevant there?

With regard to attachments issue, this knowledge base article might help. Also, make sure you have memory_limit option set to sufficient value, we recommend setting it to at least 200M.

Would be nice if you try running the latest version of WebMail Pro and see if you encounter the same issues.

--
Regards,
Igor, AfterLogic Support

Dave Kimble
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Joined: 11 March 2012
Location: Australia
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Posts: 7

Posted: 11 March 2012 at 10:56pm \| IP Logged

I have the same problem with Firefox 10.0.2
This is my first time with AfterLogic.
I run my own web server and mail server and MySQL Server, PHP 5.4.0
The installation process went very smoothly - much better than 4 other webmail packages I have tried.

Lacking instructions for how to actually run it as a user,
I tried URL .../webmail/index.php
I got 2 screenfuls of E_STRICT messages and finally the login form and page footer.
Entered my user credentials and clicked Login, but nothing happened and it stayed on the same page, that is, it didn't go to action="index.php?mode=submit"

Admin logs are empty.
The web server logs /webmail/index.php and /webmail/skins/AfterLogic/styles.css and that's all.
The mail server didn't log any activity, although it did record the installation test contacting POP3 and SMTP.

The browser settings have Javascript set and Cookies allowed and Pop-ups not blocked.

Edit later: same with IE9

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 11 March 2012 at 11:12pm \| IP Logged

Those E_STRICT messages are displayed as a result of excessive error_reporting level set in PHP configuration, you can either tune that level itself so that E_STRICT is not included (E_ALL should be good), or set display_errors to off.

In case if server-side logs do not provide sufficient troubleshooting info, try checking Firebug console. It is especially useful in case if JavaScript error occurs or if data packet is broken by PHP error message.

--
Regards,
Igor, AfterLogic Support

Dave Kimble
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Joined: 11 March 2012
Location: Australia
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Posts: 7

Posted: 12 March 2012 at 12:14am \| IP Logged

The error_reporting level in my php.ini file does not seem to affect anything.
Yes, I restarted the web server after the changes.
Yes, phpinfo() shows it is using the file I think it is.
It is as if something in Afterlogic is over-riding it with another error_reporting() value.

I don't have Firebug, and I'm not sure I would understand it if I did.
php-cgi.exe doesn't fire up when I click Login.

Dave Kimble
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Joined: 11 March 2012
Location: Australia
Online Status: Offline
Posts: 7

Posted: 12 March 2012 at 12:55am \| IP Logged

Now I do have Firebug.
It reports 2 errors:
1. unterminated string literal [Break On This Error]
var DefLang = "<br /> index.php (line 84, col 16)

2. ActionUrl is not defined [Break On This Error]
NetLoader = new CNetLoader(ActionUrl, LoginHandler, LoginErrorHandler); cache-...t=login (line 815)

The first one is actually line 354 of index.php :
var DefLang = "<?php echo ConvertUtils::ClearJavaScriptString(defaultLanguage, '"'); ?>";
and I think what has happened is it has picked up the error message as well as "English".

Anyway I must try harder to make those E_STRICTs go away.

Dave Kimble
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Joined: 11 March 2012
Location: Australia
Online Status: Offline
Posts: 7

Posted: 12 March 2012 at 6:26pm \| IP Logged

In PHP 5.4.0 the error_reporting categories were changed so that E_STRICT is now included in E_ALL .
Since my php.ini file has:
error_reporting = E_ALL & ~E_DEPRECATED & ~E_STRICT
that should already be not reporting E_STRICT.

I have a provisional bug lodged with PHP.net #61356 ,
but not surprisingly they want to know if AfterLogic has any error_reporting functions in the code.
It would seem logical that it doesn't, since you don't want to be reporting things differently to the way the user sets php.ini
but can you confirm this ?

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 13 March 2012 at 1:04am \| IP Logged

I have spoken to the developers on this, and they confirm error_reporting is indeed set in the code. Furthermore, if there are E_STRICT error messages, developers are very interested in eliminating those, so please provide us with the error output you get. Be sure to include the information on version number you run.

So it looks like modifying php.ini is not enough, search throughout the code for the following:

Code:

error_reporting(E_ALL);

ini_set('display_errors', 1);

Remove or comment those out, that should ensure settings applied in php.ini file take effect.

--
Regards,
Igor, AfterLogic Support

Dave Kimble
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Joined: 11 March 2012
Location: Australia
Online Status: Offline
Posts: 7

Posted: 13 March 2012 at 6:22pm \| IP Logged

The version as output after the </html> line is 6.3.10
The page as rendered by the browser is at
http://www.peakoil.org.au/screenshot.login.htm
and in text form
http://www.peakoil.org.au/screenshot.login.txt

note the corruption of the <FORM> fields.

a quick scan of all the files and folders of /webmail finds "error_reporting" in
/webmail/adminpanel/core/top.php line 3
/webmail/common/inc_top.php line 3 where it is already commented out
/webmail/application/top.php line 3

Commenting out lines 3 and 4 in the other 2 fixes the problem.

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 14 March 2012 at 10:32pm \| IP Logged

Quote:

http://www.peakoil.org.au/screenshot.login.htm
and in text form
http://www.peakoil.org.au/screenshot.login.txt

Thank you, I have forwarded this to the developers. We keep improving the code, and most probably this will be fixed in next release of the product.

--
Regards,
Igor, AfterLogic Support

mdenes
Newbie
Newbie

Joined: 07 March 2012
Location: Hungary
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Posts: 2

Posted: 19 March 2012 at 1:56pm \| IP Logged

Igor wrote:

Did you check the log files of WebMail itself and of web server it runs on? Anything relevant there?

Thank you for your reply!

The server, of course, everything is fine, other webmail (Horde) works perfectly for years.

Interestingly, this login-error just version is 6.3.10, but version 6.3.8 does not.

I install the pro version ....

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 20 March 2012 at 3:01am \| IP Logged

If you encounter the same problem when using the Pro version, feel free to request assistance through our HelpDesk; community editions do not come with guaranteed free support. We strive to answer questions asked here on forum but are unable to cover all of those.

--
Regards,
Igor, AfterLogic Support

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