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TesterAnd
Newbie
Joined: 14 April 2021
Location: Ukraine
Online Status: Offline
Posts: 4
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| Posted: 14 April 2021 at 8:52am | IP Logged
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Hi. I use 8.6 version and I can save office files to computer but View dont work. I get error message: File not found. https://view.officeapps.live.com/op/filenotfound.htm?.......
Can you help me?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 14 April 2021 at 11:29pm | IP Logged
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Viewer of office documents requires that the installation of WebMail is available over the Internet, and that it's accessed via domain name rather than IP address. If your case meets those requirements but it still doesn't work, try replacing Microsoft viewer with Google one as shown here.
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Regards,
Igor, Afterlogic Support
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atimoweb
Newbie
Joined: 21 January 2011
Location: Brazil
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Posts: 18
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| Posted: 30 April 2021 at 11:02am | IP Logged
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How to solve the same problem in Webmail Lite 7?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 01 May 2021 at 3:59am | IP Logged
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You can try editing the following section of libraries/ProjectCore/Actions.php file:
Code:
| $sResultUrl = 'https://view.officeapps.live.com/op/view.aspx?src='.urlencode($sNewUrl); |
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Something like this might work:
Code:
| $sResultUrl = 'https://docs.google.com/gview?url='.urlencode($sNewUrl); |
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Bear in mind that v7 is no longer supported, you're using it at your own risk. Switching to current v8 is strongly recommended.
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Regards,
Igor, Afterlogic Support
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TesterAnd
Newbie
Joined: 14 April 2021
Location: Ukraine
Online Status: Offline
Posts: 4
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| Posted: 02 May 2021 at 9:13am | IP Logged
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hi again. After some days xls files open in live.com. But .doc documens: File not found. https://view.officeapps.live.com/op/filenotfound.htm?......."
So "that it's accessed via domain name rather than IP address." - how xls working but doc don't working? domain name and IP adreess don't change and normal registered and worked normal 2 years. so what problems with doc format?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 02 May 2021 at 9:54am | IP Logged
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Are you getting that same issue, with those same documents, at webmail.afterlogic.com Live Demo?
Also, is there any chance your document filenames contain Cyrillic or some other non-alphanumeric characters? In other words, are you sure it's the filename type/extension, not the filename itself?
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Regards,
Igor, Afterlogic Support
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TesterAnd
Newbie
Joined: 14 April 2021
Location: Ukraine
Online Status: Offline
Posts: 4
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| Posted: 03 May 2021 at 2:04pm | IP Logged
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hi. look my png file - https://ibb.co/Mf5LX6R - You will see - it doesn't matter (non-alphanumeric characters or contain Cyrillic).2 files open and 2 files error. I sent to email user74754@demo.afterlogic.com test files. Look.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 04 May 2021 at 12:55am | IP Logged
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Thanks. I could confirm this is actually about non-latin filenames - none of those 4 files opened for me. I downloaded one of them, renamed it so there's no cyrillic in the name, sent it back to my email - and could open the file just fine with the viewer.
That's a known issue regarding filenames which contain non-ASCII characters, developers will investigate it when time permits. At the moment, we're not sure if it's an issue on Microsoft viewer side or in our code. I could also confirm that most of those files will open with Google viewer.
Also, you may wish to switch to Aurora Corporate and use OnlyOffice Docs integration - that way, you'll be using the same integration for viewing documents and won't have to rely on external dependencies.
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Regards,
Igor, Afterlogic Support
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TesterAnd
Newbie
Joined: 14 April 2021
Location: Ukraine
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Posts: 4
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| Posted: 04 May 2021 at 7:55am | IP Logged
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okey, thx ;)
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