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AfterLogic WebMail Lite 7
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Subject Topic: can’t send emails ajax 404 error Post ReplyPost New Topic
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gustavofierroh
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Joined: 06 May 2017
Location: Mexico
Online Status: Offline
Posts: 1
Posted: 06 May 2017 at 10:36am | IP Logged Quote gustavofierroh
Since yesterday, could not send mails, an error appears in the top that says: Data transfer has failed, probably due to server error. Please contact system administrator.
In the web console the following error appears: POST http://elencantommg.com/mail/?/Ajax/404 (Not Found).


Here is the log:
[17:30:35.94][ab5973ae] Location: index.php

[17:30:36.16][83cc3d1c] [GET][ip:177.237.3.28] /mail/adminpanel/index.php
[17:30:36.16][83cc3d1c] POST > []
[17:30:36.16][83cc3d1c]
[17:30:36.16][83cc3d1c] call CCommonModule->PopulateData->SystemLogging()
[17:30:36.16][83cc3d1c] call CWebMailModule->PopulateData->SystemLogging()

[17:30:47.21][0095f146] [GET][ip:177.237.3.28] /mail/adminpanel/index.php?pop&type=dllog
[17:30:47.21][0095f146] POST > []
[17:30:47.21][0095f146]
[17:30:47.21][0095f146] call CCommonModule->StandardPopAction->System()
[17:30:47.21][0095f146] call CWebMailModule->StandardPopAction->System()

[17:31:03.71][81a2394b] [POST(3)][ip:177.237.3.28] /mail/?/Ajax/
[17:31:03.71][81a2394b] POST > [Action, AccountID, Token]
[17:31:03.71][81a2394b]
[17:31:03.71][81a2394b] AJAX: Action: SystemPing

[17:31:03.89][06e6610c] [POST(4)][ip:177.237.3.28] /mail/?/Ajax/
[17:31:03.89][06e6610c] POST > [Action, Folders, AccountID, Token]
[17:31:03.89][06e6610c]
[17:31:03.89][06e6610c] AJAX: Action: FoldersGetRelevantInformation
[17:31:03.89][06e6610c] DB(PDO/mysql) : start connect to elengmdm_webma32@localhost
[17:31:03.89][06e6610c] DB : PDO(mysql:dbname=elengmdm_webma32;host=localhost;charset=utf8)
[17:31:03.90][06e6610c] DB : connected to elengmdm_webma32@localhost
[17:31:03.90][06e6610c] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM wmyh_awm_accounts WHERE `def_acct` = 1 AND `email` = 'gustavo@elencantommg.com'
[17:31:03.90][06e6610c] DB[2] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM wmyh_awm_settings WHERE `id_user` = 2
[17:31:03.91][06e6610c] DB[3] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM wmyh_awm_accounts WHERE `id_acct` = 2
[17:31:03.91][06e6610c] DB[4] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM wmyh_awm_settings WHERE `id_user` = 2
[17:31:03.92][06e6610c] IMAP[NOTE]: Start connection to "tcp://mail.elencantommg.com:143"
[17:31:03.92][06e6610c] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready.\r\n
[17:31:03.92][06e6610c] IMAP[SECURE]: > TAG1 LOGIN "gustavo@elencantommg.com" "********"\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: < TAG1 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE NAMESPACE NOTIFY SPECIAL-USE COMPRESS=DEFLATE QUOTA] Logged in\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: > TAG2 STATUS "INBOX" (MESSAGES UNSEEN UIDNEXT)\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: < * STATUS INBOX (MESSAGES 4 UIDNEXT 6 UNSEEN 0)\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: < TAG2 OK Status completed (0.000 + 0.000 secs).\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: > TAG3 STATUS "INBOX.Junk" (MESSAGES UNSEEN UIDNEXT)\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: < * STATUS INBOX.Junk (MESSAGES 0 UIDNEXT 2 UNSEEN 0)\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: < TAG3 OK Status completed (0.000 + 0.000 secs).\r\n
[17:31:04.05][06e6610c] INFO[MEMORY]: Memory peak usage: 57MB
[17:31:04.05][06e6610c] INFO[TIME]: Time delta: 0.23888206481934
[17:31:04.05][06e6610c] DB : disconnect from elengmdm_webma32@localhost
[17:31:04.05][06e6610c] IMAP[DATA]: > TAG4 LOGOUT\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: < * BYE Logging out\r\n
[17:31:04.05][06e6610c] IMAP[DATA]: < TAG4 OK Logout completed (0.000 + 0.000 secs).\r\n
[17:31:04.05][06e6610c] IMAP[NOTE]: Disconnected from "tcp://mail.elencantommg.com:143" (success)

[17:31:04.32][66df4efe] [POST(9)][ip:177.237.3.28] /mail/?/Ajax/
[17:31:04.32][66df4efe] POST > [Action, Folder, Offset, Limit, Search, Filters, UseThreads, AccountID, Token]
[17:31:04.32][66df4efe]
[17:31:04.32][66df4efe] AJAX: Action: MessagesGetList
[17:31:04.32][66df4efe] DB(PDO/mysql) : start connect to elengmdm_webma32@localhost
[17:31:04.32][66df4efe] DB : PDO(mysql:dbname=elengmdm_webma32;host=localhost;charset=utf8)
[17:31:04.32][66df4efe] DB : connected to elengmdm_webma32@localhost
[17:31:04.32][66df4efe] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM wmyh_awm_accounts WHERE `def_acct` = 1 AND `email` = 'gustavo@elencantommg.com'
[17:31:04.32][66df4efe] DB[2] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM wmyh_awm_settings WHERE `id_user` = 2
[17:31:04.33][66df4efe] DB[3] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `hide_in_gab`, `signature`, `signature_type`, `signature_opt`, `custom_fields`, `allow_mail`, `is_password_specified` FROM wmyh_awm_accounts WHERE `id_acct` = 2
[17:31:04.33][66df4efe] DB[4] > SELECT `id_user`, `id_subscription`, `id_helpdesk_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `created_time`, `last_login`, `last_login_now`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timezone`, `question_1`, `question_2`, `answer_1`, `answer_2`, `sip_enable`, `sip_impi`, `sip_password`, `twilio_number`, `twilio_enable`, `twilio_default_number`, `use_threads`, `save_replied_messages_to_current_folder`, `desktop_notifications`, `allow_change_input_direction`, `allow_helpdesk_notifications`, `enable_open_pgp`, `allow_autosave_in_drafts`, `autosign_outgoing_emails`, `capa`, `custom_fields`, `helpdesk_signature`, `helpdesk_signature_enable`, `files_enable`, `email_notification`, `password_reset_hash` FROM wmyh_awm_settings WHERE `id_user` = 2
[17:31:04.35][66df4efe] IMAP[NOTE]: Start connection to "tcp://mail.elencantommg.com:143"
[17:31:04.35][66df4efe] IMAP[DATA]: < * OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready.\r\n
[17:31:04.35][66df4efe] IMAP[SECURE]: > TAG1 LOGIN "gustavo@elencantommg.com" "********"\r\n
[17:31:04.46][66df4efe] IMAP[DATA]: < TAG1 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE NAMESPACE NOTIFY SPECIAL-USE COMPRESS=DEFLATE QUOTA] Logged in\r\n
[17:31:04.46][66df4efe] IMAP[DATA]: > TAG2 STATUS "INBOX.Sent" (MESSAGES UNSEEN UIDNEXT)\r\n
[17:31:04.46][66df4efe] IMAP[DATA]: < * STATUS INBOX.Sent (MESSAGES 5 UIDNEXT 6 UNSEEN 0)\r\n
[17:31:04.46][66df4efe] IMAP[DATA]: < TAG2 OK Status completed (0.000 + 0.000 secs).\r\n
[17:31:04.46][66df4efe] IMAP[DATA]: > TAG3 SELECT "INBOX.Sent"\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * FLAGS (\Answered \Flagged \Deleted \Seen \Draft)\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft \*)] Flags permitted.\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * 5 EXISTS\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * 0 RECENT\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * OK [UIDVALIDITY 1469051469] UIDs valid\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * OK [UIDNEXT 6] Predicted next UID\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * OK [HIGHESTMODSEQ 6] Highest\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < TAG3 OK [READ-WRITE] Select completed (0.000 + 0.000 secs).\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: > TAG4 CAPABILITY\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE NAMESPACE NOTIFY SPECIAL-USE COMPRESS=DEFLATE QUOTA\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < TAG4 OK Capability completed (0.000 + 0.000 secs).\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: > TAG5 UID THREAD REFS UTF-8 ALL\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * THREAD (1 2)(3)(4)(5)\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < TAG5 OK Thread completed (0.001 + 0.000 secs).\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: > TAG6 UID SORT (REVERSE ARRIVAL) US-ASCII ALL\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * SORT 5 4 3 2 1\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < TAG6 OK Sort completed (0.001 + 0.000 secs).\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: > TAG7 UID FETCH 5,4,3,2 (UID RFC822.SIZE INTERNALDATE FLAGS BODYSTRUCTURE BODY.PEEK[HEADER])\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * 2 FETCH (UID 2 RFC822.SIZE 4223 INTERNALDATE "20-Jul-2016 17:53:55 -0400" FLAGS (\Seen) BODYSTRUCTURE (("text" "plain" ("charset" "utf-8") NIL NIL "quoted-printable" 1040 14 NIL NIL NIL NIL)("text" "html" ("charset" "utf-8") NIL NIL "quoted-printable" 2340 31 NIL NIL NIL NIL) "alternative" ("boundary" "----=_Part_964_761622503.1469051635") NIL NIL NIL) BODY[HEADER] {539}\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < )\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * 3 FETCH (UID 3 RFC822.SIZE 920 INTERNALDATE "26-Jul-2016 19:02:50 -0400" FLAGS (\Seen) BODYSTRUCTURE (("text" "plain" ("charset" "utf-8") NIL NIL "quoted-printable" 2 1 NIL NIL NIL NIL)("text" "html" ("charset" "utf-8") NIL NIL "quoted-printable" 264 4 NIL NIL NIL NIL) "alternative" ("boundary" "----=_Part_806_381215754.1469574170") NIL NIL NIL) BODY[HEADER] {350}\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < )\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * 4 FETCH (UID 4 RFC822.SIZE 1154 INTERNALDATE "26-Jul-2016 19:04:31 -0400" FLAGS (\Seen) BODYSTRUCTURE (("text" "plain" ("charset" "utf-8") NIL NIL "quoted-printable" 7 1 NIL NIL NIL NIL)("text" "html" ("charset" "utf-8") NIL NIL "quoted-printable" 491 7 NIL NIL NIL NIL) "alternative" ("boundary" "----=_Part_959_611818415.1469574271") NIL NIL NIL) BODY[HEADER] {352}\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < )\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < * 5 FETCH (UID 5 RFC822.SIZE 384 INTERNALDATE "06-May-2017 11:26:31 -0400" FLAGS (\Seen) BODYSTRUCTURE ("text" "plain" ("charset" "US-ASCII" "format" "flowed") NIL NIL "7bit" 15 0 NIL NIL NIL NIL) BODY[HEADER] {369}\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < )\r\n
[17:31:04.47][66df4efe] IMAP[DATA]: < TAG7 OK Fetch completed (0.001 + 0.000 secs).\r\n
[17:31:04.48][66df4efe] INFO[MEMORY]: Memory peak usage: 57MB
[17:31:04.48][66df4efe] INFO[TIME]: Time delta: 0.25740599632263
[17:31:04.48][66df4efe] DB : disconnect from elengmdm_webma32@localhost
[17:31:04.48][66df4efe] IMAP[DATA]: > TAG8 LOGOUT\r\n
[17:31:04.48][66df4efe] IMAP[DATA]: < * BYE Logging out\r\n
[17:31:04.48][66df4efe] IMAP[DATA]: < TAG8 OK Logout completed (0.000 + 0.000 secs).\r\n
[17:31:04.48][66df4efe] IMAP[NOTE]: Disconnected from "tcp://mail.elencantommg.com:143" (success)

[17:31:07.79][c519c47e] [GET][ip:177.237.3.28] /mail/adminpanel/index.php?pop&type=dllog
[17:31:07.79][c519c47e] POST > []
[17:31:07.79][c519c47e]
[17:31:07.79][c519c47e] call CCommonModule->StandardPopAction->System()
[17:31:07.79][c519c47e] call CWebMailModule->StandardPopAction->System()
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Igor
AfterLogic Support
AfterLogic Support


Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
Posted: 08 May 2017 at 6:33am | IP Logged Quote Igor
Please check if there's anything relevant in log files of webserver or PHP. If we have an error message we may be able to help you further on this.

--
Regards,
Igor, AfterLogic Support
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