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AfterLogic WebMail Lite 7

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Topic: Error Retrieving Email

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Superia
Newbie
Newbie

Joined: 12 December 2011
Location: United Kingdom
Online Status: Offline
Posts: 3

Posted: 12 December 2011 at 5:07am \| IP Logged

Hi, I have a few users collecting email successfully, however one of the users are having a problem picking up email.

The process that we go through to get this error is just clicking the check mail button, once this is pressed we recieve the following

1. logging onto server

2. retrieving message # of 370

3. 'internal server error. Please contact your system administrator in order to report the problem'

No emails actual get picked up despite it saying retrieving email # of 370

I looked at the logs and this is what the error is being reported as

------------------------------------------------------------
------------------------------------------------------------
[12/12/2011 12:50:41] ERROR!!!
[Message]
Supplied string date format is invalid. InnerException message follows: Hour, Minute, and Second parameters describe an un-representable DateTime.
[TargetSite]
Int64 TimeToTicks(Int32, Int32, Int32)
[Stack Trace]
   at System.DateTime.TimeToTicks(Int32 hour, Int32 minute, Int32 second)
   at a.i.g.a(String A_0, d A_1)
[Method]: a
[Line, Column]: [0, 0]
------------------------------------------------------------
------------------------------------------------------------
[12/12/2011 12:50:41] ERROR!!!
[Message]
Internal Server Error. Please, contact your system administrator in order to report the problem.
[TargetSite]
System.DateTime a(System.String, a.i.d)
[Stack Trace]
   at a.i.g.a(String A_0, d A_1)
   at MailBee.Mime.MailMessage.get_Date()
   at WebMail.WebMailMessage.InitFromMailMessage(MailMessage msg)
   at WebMail.WebMailMessage.Init(MailMessage msg, Boolean isUidStr, Folder fld)
   at WebMail.WebMailMessageCollection..ctor(Account acct, MailMessageCollection messageCollection, Boolean isUidStr, Folder fld)
   at WebMail.Pop3Storage.GetNewMessagesFromServerAndSaveToDb(DbStorage dbStorage, Folder fld, Int32[] Indexes, Boolean& errorOccured, ArrayList& pop3Uids)
[Method]: GetNewMessagesFromServerAndSaveToDb
[Line, Column]: [0, 0]
------------------------------------------------------------

I have no idea what is causing this issue or how to recify it, any help would be appreciated.

I am using the .net version of webmail lite, and according to the log I am using WebMail Version: 5.1.3

Thanks

Superia
Newbie
Newbie

Joined: 12 December 2011
Location: United Kingdom
Online Status: Offline
Posts: 3

Posted: 14 December 2011 at 12:21am \| IP Logged

This is now happening in a second account, so the problem is getting worse and still no resolution

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 14 December 2011 at 1:32pm \| IP Logged

Thanks for the detailed description of the problem, I'll ask the developers to look into this. Will get back to you once there are news.

--
Regards,
Igor, AfterLogic Support

Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 19 December 2011 at 2:10am \| IP Logged

Please replace App_Code/WebMailMessage.cs file in your WebMail installation with the file found in this archive. In order to apply changes, you'll need to recompile WebMail by running compile.bat found in main WebMail folder.

Hope this helps!

--
Regards,
Igor, AfterLogic Support

TheJ
Newbie
Newbie

Joined: 13 August 2012
Online Status: Offline
Posts: 1

Posted: 13 August 2012 at 11:22am \| IP Logged

It seems like the link to "this archive" with the fix is broken. Help, where can I download the file?

Alex
AfterLogic Support

Joined: 19 November 2003
Online Status: Offline
Posts: 2206

Posted: 14 August 2012 at 5:53am \| IP Logged

Thanks for the point. Fixed.

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