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tedo
Newbie
Joined: 07 January 2013
Location: Germany
Online Status: Offline
Posts: 1
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| Posted: 07 January 2013 at 7:46am | IP Logged
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Hi
I just installed Webmail Lite.
If sending an email, the following error message appears.
Kann nicht zum SMTP server verbinden. Überprüfen Sie die SMTP server Einstellungen.
(Cannot connect to SMTP server. Check your SMTP server configuration.)
Server address and port (25) are correct configured at user and admin account, also enabling authentication.
My email address and login are different Could this be the cause?
Regards
Michael
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 08 January 2013 at 1:51am | IP Logged
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Looks like it's not about SMTP authentication, WebMail cannot connect to SMTP server. Maybe SMTP server name was misspelled, or there's a firewall preventing access.
--
Regards,
Igor, AfterLogic Support
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fletcjas
Newbie
Joined: 15 January 2013
Location: United Kingdom
Online Status: Offline
Posts: 9
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| Posted: 15 January 2013 at 4:29pm | IP Logged
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Im having the same problem, But my phone connects fine.
Heres the debug log:
[00:28:46.41] [POST(1)] /webmail/processing.php
[00:28:46.41] POST > [xml]
[00:28:46.41]
[00:28:46.41] POST[xml] = <?xml version="1.0" encoding="utf-8"?><webmail><param name="token" value="8a875c74092613fae82b81e0ae8bdcfc"/><param name="action" value="send"/><param name="request" value="message"/><message id="67" x-fid="" from_acct_id="1" from_identity_id="-1" sensivity="0" size="0" priority="3" save_mail="1" autosave="0"><uid><![CDATA[]]></uid><headers><from><![CDATA["System Admin" <admin@fletchers-home.net>]]></from><to><![CDATA[admin@fletchers-home.net]]></to><cc><![CDATA[]]></cc><bcc><![CDATA[]]></bcc><subject><![CDATA[Hh]]></subject><groups></groups></headers><body is_html="1"><![CDATA[<FONT size=2 face=Tahoma><FONT size=2 face=Tahoma><FONT size=2 face=Tahoma><FONT size=2 face=Tahoma><FONT size=2 face=Tahoma><FONT size=2 face=Tahoma>Hhfgg</FONT> nn</FONT> </FONT></FONT></FONT></FONT>]]></body><attachments></attachments></message></webmail>
[00:28:46.45] DB : connected to root@localhost
[00:28:46.47] DB[1] > SELECT `id_domain`, `id_realm`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `layout`, `xlist`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab` FROM awm_domains WHERE `url` = 'fletchers-home.net'
[00:28:46.52] CAppServer->DoSendMessage
[00:28:46.53] DB[2] > SELECT `id_acct`, `id_user`, `id_domain`, `id_realm`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `def_order`, `getmail_at_login`, `mail_mode`, `mails_on_server_days`, `signature`, `signature_type`, `signature_opt`, `delimiter`, `mailbox_size`, `namespace`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 1
[00:28:46.57] DB[3] > SELECT `id_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `last_login`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timeoffset`, `question_1`, `question_2`, `answer_1`, `answer_2`, `capa`, `custom_fields` FROM awm_settings WHERE `id_user` = 1
[00:28:46.60] DB[4] > SELECT p.id_folder, p.id_parent, p.type, p.name, p.full_path, p.sync_type, p.hide, p.fld_order, p.flags,
COUNT(messages.id) AS message_count, COUNT(messages_unread.seen) AS unread_message_count,
SUM(messages.size) AS folder_size, MAX(folder_level) AS level
FROM (awm_folders as n, awm_folders_tree as t, awm_folders as p)
LEFT OUTER JOIN awm_messages AS messages ON p.id_folder = messages.id_folder_db
LEFT OUTER JOIN awm_messages AS messages_unread ON
p.id_folder = messages_unread.id_folder_db AND
messages.id = messages_unread.id AND messages_unread.seen = 0
WHERE n.id_parent = -1
AND n.id_folder = t.id_parent
AND t.id_folder = p.id_folder
AND p.id_acct = 1
GROUP BY p.id_folder
ORDER BY p.fld_order
[00:28:46.63] [SMTP] Connecting to server 127.0.0.1 on port 25
[00:28:46.64] [SMTP] <<: 220 server1.fletchers-home.net Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at Wed, 16 Jan 2013 00:28:46 +0000
[00:28:46.66] [SMTP] >>: EHLO fletchers-home.net
[00:28:46.67] [SMTP] <<: 250-server1.fletchers-home.net Hello [127.0.0.1]
[00:28:46.69] [SMTP] <<: 250-TURN
[00:28:46.70] [SMTP] <<: 250-SIZE 2097152
[00:28:46.72] [SMTP] <<: 250-ETRN
[00:28:46.73] [SMTP] <<: 250-PIPELINING
[00:28:46.75] [SMTP] <<: 250-DSN
[00:28:46.76] [SMTP] <<: 250-ENHANCEDSTATUSCODES
[00:28:46.77] [SMTP] <<: 250-8bitmime
[00:28:46.79] [SMTP] <<: 250-BINARYMIME
[00:28:46.80] [SMTP] <<: 250-CHUNKING
[00:28:46.82] [SMTP] <<: 250-VRFY
[00:28:46.83] [SMTP] <<: 250 OK
[00:28:46.85] [SMTP] >>: AUTH LOGIN
[00:28:46.86] [SMTP] <<: 504 5.7.4 Unrecognized authentication type
[00:28:46.88] [SMTP] Error <<: 504 5.7.4 Unrecognized authentication type
[00:28:46.89] XML Result >
<?xml version="1.0" encoding="utf-8"?><webmail><error><![CDATA[Can't send message.]]></error></webmail>
[00:28:46.91] DB : disconnect from root@localhost
[00:28:49.07] [POST(1)] /webmail/check-mail.php?param=0.19665091399953127
[00:28:49.07] POST > [Type]
[00:28:49.07]
[00:28:49.07] DB : connected to root@localhost
[00:28:49.13] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_realm`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `def_order`, `getmail_at_login`, `mail_mode`, `mails_on_server_days`, `signature`, `signature_type`, `signature_opt`, `delimiter`, `mailbox_size`, `namespace`, `custom_fields` FROM awm_accounts WHERE `id_acct` = 1
[00:28:49.17] DB[2] > SELECT `id_user`, `msgs_per_page`, `contacts_per_page`, `auto_checkmail_interval`, `last_login`, `logins_count`, `def_skin`, `def_lang`, `def_editor`, `save_mail`, `layout`, `incoming_charset`, `def_timezone`, `def_time_fmt`, `def_date_fmt`, `client_timeoffset`, `question_1`, `question_2`, `answer_1`, `answer_2`, `capa`, `custom_fields` FROM awm_settings WHERE `id_user` = 1
[00:28:49.20] CM: Check mail type = 2
[00:28:49.27] DB[3] > SELECT p.id_folder, p.id_parent, p.type, p.name, p.full_path, p.sync_type, p.hide, p.fld_order, p.flags,
COUNT(messages.id) AS message_count, COUNT(messages_unread.seen) AS unread_message_count,
SUM(messages.size) AS folder_size, MAX(folder_level) AS level
FROM (awm_folders as n, awm_folders_tree as t, awm_folders as p)
LEFT OUTER JOIN awm_messages AS messages ON p.id_folder = messages.id_folder_db
LEFT OUTER JOIN awm_messages AS messages_unread ON
p.id_folder = messages_unread.id_folder_db AND
messages.id = messages_unread.id AND messages_unread.seen = 0
WHERE n.id_parent = -1
AND n.id_folder = t.id_parent
AND t.id_folder = p.id_folder
AND p.id_acct = 1
GROUP BY p.id_folder
ORDER BY p.fld_order
[00:28:49.30] POP3 : start connect to fletchers-home.net:110
[00:28:49.37] POP3 < +OK Microsoft Windows POP3 Service Version 1.0 <87195515@server1.fletchers-home.net> ready.\r\n
[00:28:49.40] POP3 > USER admin@fletchers-home.net
[00:28:49.42] POP3 < +OK\r\n
[00:28:49.45] POP3 > PASS fled42
[00:28:49.51] POP3 < +OK User successfully logged on\r\n
[00:28:49.53] POP3 > STAT
[00:28:49.56] POP3 < +OK 4 29507\r\n
[00:28:49.59] POP3 > UIDL
[00:28:49.61] POP3 < +OK 4 messages (29507 octets)\r\n
[00:28:49.64] POP3 < 1 20130112191351006900000007\r\n
[00:28:49.66] POP3 < 2 20130112212708011100000001\r\n
[00:28:49.69] POP3 < 3 20130115102335049700000001\r\n
[00:28:49.71] POP3 < 4 20130116002201072700000003\r\n
[00:28:49.74] POP3 < .\r\n
[00:28:49.77] DB[4] > SELECT str_uid AS uid
FROM awm_reads
WHERE id_acct = 1
[00:28:49.80] POP3 > STAT
[00:28:49.83] POP3 < +OK 4 29507\r\n
[00:28:49.85] POP3 > LIST
[00:28:49.88] POP3 < +OK 4 messages (29507 octets)\r\n
[00:28:49.90] POP3 < 1 9858\r\n
[00:28:49.93] POP3 < 2 935\r\n
[00:28:49.95] POP3 < 3 4333\r\n
[00:28:49.98] POP3 < 4 14381\r\n
[00:28:50.00] POP3 < .\r\n
[00:28:50.03] DB[5] > SELECT SUM(mailbox_size) AS mailboxes_size
FROM awm_accounts WHERE id_user = 1 AND mailing_list = 0
[00:28:50.06] DB[6] > SELECT id_filter, `field`, `condition`, `filter`, `action`, id_folder, `applied`
FROM `awm_filters`
WHERE id_acct = 1
ORDER BY `action`
[00:28:50.09] DB[7] > SELECT SUM(size) AS mailbox_size
FROM awm_messages WHERE id_acct = 1
[00:28:50.11] DB[8] > UPDATE awm_accounts
SET mailbox_size = 30531
WHERE id_acct = 1 AND mailing_list = 0
[00:28:50.19] POP3 > QUIT
[00:28:50.23] POP3 < +OK Microsoft Windows POP3 Service Version 1.0 <87195515@server1.fletchers-home.net> signing off.\r\n
[00:28:50.26] DB : disconnect from root@localhost
[00:28:50.41] /webmail/adminpanel/index.php?pop&type=log&action=view
[00:28:50.41]
[00:28:50.41] call CWebMailModule->StandardPopAction->Services
Thanks
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 16 January 2013 at 1:40am | IP Logged
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According to the following log extract, the particular SMTP server doesn't have SMTP authentication enabled, AUTH is never mentioned:
Code:
[00:28:46.67] [SMTP] <<: 250-server1.fletchers-home.net Hello [127.0.0.1]
[00:28:46.69] [SMTP] <<: 250-TURN
[00:28:46.70] [SMTP] <<: 250-SIZE 2097152
[00:28:46.72] [SMTP] <<: 250-ETRN
[00:28:46.73] [SMTP] <<: 250-PIPELINING
[00:28:46.75] [SMTP] <<: 250-DSN
[00:28:46.76] [SMTP] <<: 250-ENHANCEDSTATUSCODES
[00:28:46.77] [SMTP] <<: 250-8bitmime
[00:28:46.79] [SMTP] <<: 250-BINARYMIME
[00:28:46.80] [SMTP] <<: 250-CHUNKING
[00:28:46.82] [SMTP] <<: 250-VRFY
[00:28:46.83] [SMTP] <<: 250 OK |
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Note that WebMail (PHP) supports only one SMTP authentication method, AUTH LOGIN. If SMTP authentication is enabled but that particular method is not supported, mail cannot be sent:
Code:
[00:28:46.85] [SMTP] >>: AUTH LOGIN
[00:28:46.86] [SMTP] <<: 504 5.7.4 Unrecognized authentication type |
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In your particular case, however, you just need to disable SMTP auth in account or domain settings.
--
Regards,
Igor, AfterLogic Support
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fletcjas
Newbie
Joined: 15 January 2013
Location: United Kingdom
Online Status: Offline
Posts: 9
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| Posted: 16 January 2013 at 7:39am | IP Logged
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I have just tried it with no auth, and still having the same problem. I'm using Windows server 2003 with IIS - Thanks
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 17 January 2013 at 2:56am | IP Logged
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I'd like to see the log recorded when no auth is used. Make sure SMTP auth is actually disabled for the specific account.
--
Regards,
Igor, AfterLogic Support
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