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RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
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| Posted: 28 December 2011 at 6:10pm | IP Logged
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Hi,
Under the latest 6.3.0 version, I am getting an occasional issue where users click the LOGIN button and nothing happens; no error, no nothing, as if the button was a dummy and didn't do anything.
I have tried different browsers, cleared cookies, etc. On a Windows server where I have tested and replicated the issue, I am able to fix it by restarting the PHP/MYSQL services. But on my Linux/Unix/Litespeed hosts, I can find no way to do the same thing.
How can I fix this permanently? By the way, if I force users to the /pda version, they can log in just fine!
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6168
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| Posted: 28 December 2011 at 9:02pm | IP Logged
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Actually, 6.3.0 isn't the latest one, version 6.3.7 was released yesterday. So please check if the issue persists there. If it does, please provide us with a description of how the issue should be replicated in more or less reliable way. If there's something relevant in web server logs or, say, in Firebug console - that might be helpful towards resolving the issue.
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Regards,
Igor, AfterLogic Support
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RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
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| Posted: 28 December 2011 at 9:11pm | IP Logged
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Hi Igor,
My debug logs show nothing regarding the normal webmail login process, because I do not believe anything is happening. I only see:
[00:06:40.49] call CProModule->StandardPostAction->ServicesLogging()
[00:06:40.49] Location: index.php?root
[00:06:40.49] # script shutdown
[00:06:40.61] /client/adminpanel/index.php?root
[00:06:40.61]
[00:06:40.61] call CWebMailModule->PopulateData->ServicesLogging()
[00:06:40.61] call CProModule->PopulateData->ServicesLogging()
[00:06:40.61] # script shutdown
[00:06:44.40] /client/adminpanel/index.php?root
[00:06:44.40]
[00:06:44.40] call CWebMailModule->PopulateData->ServicesLogging()
[00:06:44.41] call CProModule->PopulateData->ServicesLogging()
[00:06:44.41] # script shutdown
[00:06:45.69] /client/adminpanel/index.php?root
[00:06:45.69]
[00:06:45.69] call CWebMailModule->PopulateData->ServicesLogging()
[00:06:45.69] call CProModule->PopulateData->ServicesLogging()
[00:06:45.69] # script shutdown
Any clues?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6168
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| Posted: 28 December 2011 at 9:36pm | IP Logged
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OK, thanks for that. Please let us know if the same occurs for current 6.3.7 version.
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Regards,
Igor, AfterLogic Support
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RuggieroAV
Newbie
Joined: 24 August 2011
Location: United States
Online Status: Offline
Posts: 23
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| Posted: 28 December 2011 at 10:23pm | IP Logged
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Igor,
Tried to respond to my support ticket on this issue [thanks for the reply!], and I don't know if it worked, so I am re-posting here.
The upgrade has been successful. I realized that I made a modification a while ago to the INDEX.PHP file (below the DUMMY div) to add extra links. Now, during each of my incremental upgrades, I had replaced the included index.php with my older, custom one... and up til about 2-3 days ago, it had been working fine, including under 6.3.0...
Now under 6.3.7, I simply copied my link code to the LATEST index.php file, instead of using the entire index.php from the previous version. Why the other method worked for a long while, I'll never know... perhaps the upgrade refreshed something in the database also.
Thank you again...
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