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espeed3
Newbie
Joined: 12 July 2010
Location: United States
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Posts: 12
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| Posted: 21 July 2010 at 5:57am | IP Logged
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We have moved our test email server to a live web server. i have installed it on a win 2003 server. everything is setup exactly the same as our local test environment that was working perfectly. we can connect with outlook and send and receive just fine internally and we can send to external domains without an issue. but emails from an external domain never get delivered. what have i done wrong.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 21 July 2010 at 6:05am | IP Logged
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You need to make sure DNS configuration of your domain is correct. At least A, MX and PTR records should point to the installation location.
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Regards,
Igor, AfterLogic Support
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espeed3
Newbie
Joined: 12 July 2010
Location: United States
Online Status: Offline
Posts: 12
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| Posted: 21 July 2010 at 6:21am | IP Logged
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here is the dns settings i am currently using all we did was change the ip to the new server.
Host TTL Numeric IP
www 7200 xxx.xxx.xxx
@ (None) 7200 xxx.xxx.xxx
* (All Others) 7200 xxx.xxx.xxx
mail.getanyaction.com 7200 xxx.xxx.xxx
Add/Edit
Mail Servers (MX Records)
Note: Mail Servers are listed in rank order
getanyaction.com
MXMailServer(Preference) TTL
mail.getanyaction.com.(10) 7200
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 21 July 2010 at 6:43am | IP Logged
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I've checked the DNS records of the domain and it looks like rDNS for MX record is not configured. While nslookup mail.getanyaction.com points to 216.157.39.228, nslookup 216.157.39.228 doesn't point anywhere. This is a critical requirement for many mail servers around the world, including GMail for instance.
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Regards,
Igor, AfterLogic Support
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espeed3
Newbie
Joined: 12 July 2010
Location: United States
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Posts: 12
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| Posted: 21 July 2010 at 7:24am | IP Logged
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is this configured on the server or in our dns config for the domain name.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 22 July 2010 at 12:07am | IP Logged
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It's DNS configuration of the domain.
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Regards,
Igor, AfterLogic Support
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espeed3
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Joined: 12 July 2010
Location: United States
Online Status: Offline
Posts: 12
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| Posted: 22 July 2010 at 7:46am | IP Logged
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we use network solutions to manage our dns for the domain. they have limited settings to configure.
Connected to 216.157.39.228 but connection died. (#4.4.2) I'm not going to try again; this message has been in the queue too long.
is the error we are getting while sending to the domain. i am no dns master thats for sure.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6104
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| Posted: 23 July 2010 at 11:45am | IP Logged
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Then I guess checking with NetSol techsupport seems to be the way out. Neither getanyaction.com nor mail.getanyaction.com have reverse DNS record configured correctly for them. Hopefully, they will be able to provide a solution.
And you should also make sure that ports like 25 are properly opened to the world. If external SMTP servers are unable to communicate with your server, mail delivery wouldn't work.
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Regards,
Igor, AfterLogic Support
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espeed3
Newbie
Joined: 12 July 2010
Location: United States
Online Status: Offline
Posts: 12
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| Posted: 30 July 2010 at 9:42am | IP Logged
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ok we have everything all set according to our provider and rdns is good to go but i still cannot receive email from outside domain. i can connect via telnet to these ports so there open. what else could be the problem.
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