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AfterLogic WebMail Lite 7
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Subject Topic: Can’t login (Plesk) Post ReplyPost New Topic
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anderverhaal
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Posted: 05 August 2013 at 5:42am | IP Logged Quote anderverhaal
Hi all,

I installed AfterLogic Webmail Lite via Parallels Plesk. E-mail (IMAP) on my server is working without any problem, but I can't login to the webmail. Anybody any suggestions about what can cause this problem? I've been searching te forums, but my error doesn't show up. Thx in advance!

Here's my error-log:
(note: i removed the password and replaced it with ####)

[12:40:31.55] [POST(6)] /mail/index.php?/Ajax/
[12:40:31.55] POST > [Action, Email, IncLogin, IncPassword, SignMe, Token]
[12:40:31.55]
[12:40:31.55] AJAX: Action: Login
[12:40:31.55] DB : start connect to webmail_0@localhost
[12:40:31.55] DB : connected to webmail_0@localhost
[12:40:31.55] DB[1] > SELECT `id_acct`, `id_user`, `id_domain`, `id_tenant`, `deleted`, `def_acct`, `mailing_list`, `quota`, `email`, `friendly_nm`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_login`, `mail_inc_pass`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_login`, `mail_out_pass`, `mail_out_auth`, `mail_out_ssl`, `def_order`, `getmail_at_login`, `hide_in_gab`, `mail_mode`, `mails_on_server_days`, `signature`, `signature_type`, `signature_opt`, `delimiter`, `mailbox_size`, `namespace`, `custom_fields` FROM awm_accounts WHERE `def_acct` = 1 AND `email` = 'info'
[12:40:31.55] DB[2] > SELECT `id_domain`, `id_tenant`, `disabled`, `name`, `url`, `override_settings`, `is_internal`, `site_name`, `lang`, `def_user_timezone`, `def_user_timeformat`, `def_user_dateformat`, `allow_registration`, `allow_pass_reset`, `allow_webmail`, `mail_protocol`, `mail_inc_host`, `mail_inc_port`, `mail_inc_ssl`, `mail_out_host`, `mail_out_port`, `mail_out_auth`, `mail_out_login`, `mail_out_pass`, `mail_out_ssl`, `mail_out_method`, `check_interval`, `skin`, `msgs_per_page`, `allow_change_interface_settings`, `allow_change_account_settings`, `allow_users_add_acounts`, `allow_new_users_register`, `layout`, `xlist`, `allow_contacts`, `contacts_per_page`, `global_addr_book`, `allow_calendar`, `cal_show_weekends`, `cal_workday_starts`, `cal_workday_ends`, `cal_show_workday`, `cal_week_starts_on`, `cal_default_tab` FROM awm_domains WHERE `name` = ''
[12:40:31.56] Exception[1504]: Unknown error
~ /libraries/afterlogic/common/managers/webmail/manager.php (130)
----------------------------------------------------------------------
#0 /var/www/vhosts/johanschutten.nl/httpdocs/mail/libraries/afterlogic/common/managers/integrator/manager.php(527): CApiWebmailManager->CreateAccountProcess('info', '####', '', Array)
#1 /var/www/vhosts/johanschutten.nl/httpdocs/mail/libraries/ProjectSeven/Actions.php(1488): CApiIntegratorManager->LoginToAccount('info', '####', '', '')
#2 [internal function]: ProjectSeven\Actions->AjaxLogin()
#3 /var/www/vhosts/johanschutten.nl/httpdocs/mail/libraries/ProjectSeven/Service.php(95): call_user_func(Array)
#4 /var/www/vhosts/johanschutten.nl/httpdocs/mail/libraries/ProjectSeven/Boot.php(5): ProjectSeven\Service->Handle()
#5 /var/www/vhosts/johanschutten.nl/httpdocs/mail/index.php(54): include('/var/www/vhosts...')
#6 {main}
[12:40:31.56] DB : disconnect from webmail_0@localhost

[12:40:38.78] /mail/adminpanel/index.php?pop&type=log&action=view
[12:40:38.78]
[12:40:38.78] call CWebMailModule->StandardPopAction->Services()

       
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Igor
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Posted: 05 August 2013 at 5:47am | IP Logged Quote Igor
Based on the log, it looks like you were trying to log in using a username, while full email address needs to be supplied there.

--
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Igor, AfterLogic Support
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anderverhaal
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Posted: 05 August 2013 at 7:01am | IP Logged Quote anderverhaal
Well, i tried that, using the full e-mail adress, but it doesn't work. Get the same error as above:

[12:40:31.56] Exception[1504]: Unknown error
~ /libraries/afterlogic/common/managers/webmail/manager.php (130)
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Igor
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Posted: 05 August 2013 at 10:17pm | IP Logged Quote Igor
Can you post the error log recorded when email address is used for logging in? The one you've already posted contains:

Code:
CApiIntegratorManager->LoginToAccount('info', '####', '', '')


which allows to suggest the login details were submitted incorrectly, so it would be useful to compare the two logs in that regard.

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Regards,
Igor, AfterLogic Support
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