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mic.max
Groupie
Joined: 15 August 2010
Online Status: Offline
Posts: 43
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| Posted: 08 July 2012 at 7:37am | IP Logged
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I've a Webmail pro installed in my server, when i send mail the process is too slow (2/3 minutes) for simple mail with only short text.
This is my configuration:
- Windows 2008 Server R2 Standard (64-bit)
with IIS 7.5
- Webmail Pro - PHP version 6.4.3
- Mysql version 5.5.24 (with wincache ver. 1.3.4)
- PHP version 5.4.4 (FastCGI configuration in IIS)
- Hmailserver 5.3.3.1879
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6122
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| Posted: 08 July 2012 at 11:31pm | IP Logged
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The first thing you should do is to enable logging in AdminPanel, replicate the problem and study the log files to find out what's going on there. If you find that there's a major delay between sending data to mail server and getting response from it, it means the mail server is the problem; maybe there are additional checks performed on sending mails.
You can send us the logs for analysis, but first make sure your maintenance contract is valid.
Also, it can be really useful to have some other email client (like, Mozilla Thunderbird) installed on the same machine and check if it shows similar behavior.
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Regards,
Igor, AfterLgoic Support
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mic.max
Groupie
Joined: 15 August 2010
Online Status: Offline
Posts: 43
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| Posted: 10 July 2012 at 4:04am | IP Logged
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i use helpdesk to post logfile. thanks
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6122
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| Posted: 10 July 2012 at 4:57am | IP Logged
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Thank you.
According to the log file, sending mail and uploading it to Sent Items folder was successful, the issue occurs when WebMail tries to search for that new mail placed to Sent Items folder. This search takes too long; WebMail waits for 20 seconds but response doesn't come during that time.
The only workaround I can think of is to disable autosaving mail to Sent Items folder. This is configured in data/settings/settings.xml file, the option is SaveMail. If you set it to DefaultOff, there will be prompt on Compose screen asking whether to save sent mail with "Don't save" selected by default.
However, the log contains at least two more delays of 20 seconds each, on requesting server capabilities and on logging out, and I'm not sure if disabling autosaving to Sent Items is going to help there. Failure to respond within 20 seconds allows for suggesting there's an issue with mailserver itself, maybe handling large mailboxes requires some optimization of mailbox structure and content. This isn't related to WebMail Pro, anyways.
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Regards,
Igor, AfterLogic Support
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Topic: send mail process is too slow!
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