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ari123z
Newbie
Joined: 17 December 2012
Location: United States
Online Status: Offline
Posts: 8
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| Posted: 14 March 2013 at 3:30pm | IP Logged
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I have an issue where when we save and close a draft with attachments, then go back at a later time and then try to send that draft and it throws an "Internal Server Error". I put on logging on both my hmailserver and on the webmail application, but nothing is logged when this error occurs, in either log. I see plenty of debug info at login and sending of fresh emails, but nothing when the Internal Server Error pops.
Any ideas?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6103
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| Posted: 14 March 2013 at 11:23pm | IP Logged
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Is my understanding correct you're using ASP.NET version? That's a known problem with that version, hopefully there will be a fix for it in the future.
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Regards,
Igor, AfterLogic Support
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ari123z
Newbie
Joined: 17 December 2012
Location: United States
Online Status: Offline
Posts: 8
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| Posted: 15 March 2013 at 8:20am | IP Logged
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Yes, ASP.NET.
So let me understand this, we pay for a software, it has known bugs and all you can do is hope it is fixed? What kind of way is that to run a business? Please provide a timeline for repair.
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6103
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| Posted: 15 March 2013 at 10:08am | IP Logged
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I was quite certain that's a known issue because the developers have already spent many hours trying to narrow down the reasons of this. At the moment, they're still unsuccessful, and there's no way to tell when the issue is fixed.
Please note that all the products we offer are available for full-featured 30-days trial, and purchasing a license means you agree that the product suits your requirements. Nonetheless, we do our best to eliminate any issues you or your users might encounter. For complicated ones like this one, it might take a while. Thank you for understanding.
By the way, this is community forum, and even though we strive to monitor any inquiries posted here, please use our HelpDesk if you require assistance from AfterLogic team directly.
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Regards,
Igor, AfterLogic Support
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Topic: Error Sending a Draft with Attachments
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