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lifescale
Newbie
Joined: 01 September 2010
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Posts: 5
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| Posted: 16 December 2013 at 9:31am | IP Logged
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Just downloaded the latest webmail pro and I currently have the following issue:
We use IMAP and when a message is moved in Thunderbird from INBOX to another folder "test", webmail will see the email in the "test" folder, but it will not remove the message from INBOX.
Is there a way to do a complete sync and remove those duplicates?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6088
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| Posted: 17 December 2013 at 1:38am | IP Logged
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WebMail Pro doesn't maintain a local index of messages, it fetches information from IMAP account directly. So if the mail is moved to another folder but it still shows in original one, that means it wasn't actually deleted from the original folder. It may either be caused by some non-standard behavior of mail server you use, or maybe the other client simply flags message as Deleted without actually removing it - but that Deleted flag isn't recognized by WebMail Pro, it only matters whether mail is in the folder or not.
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Regards,
Igor, AfterLogic Support
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lifescale
Newbie
Joined: 01 September 2010
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| Posted: 23 December 2013 at 9:02am | IP Logged
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Igor wrote:
WebMail Pro doesn't maintain a local index of messages, it fetches information from IMAP account directly. So if the mail is moved to another folder but it still shows in original one, that means it wasn't actually deleted from the original folder. It may either be caused by some non-standard behavior of mail server you use, or maybe the other client simply flags message as Deleted without actually removing it - but that Deleted flag isn't recognized by WebMail Pro, it only matters whether mail is in the folder or not.
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I checked out the messages and Thunderbird puts a special header "X-Status: D" when moving messages. When thunderbird is closed, it can "expunge" the messages from inbox and permenantly delete them.
Although a restart of thunderbird does clean up the problem, this isn't entirely ideal.
Is there a way for me to configure Afterlogic to hide messages that contain a certain header?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
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Posts: 6088
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| Posted: 24 December 2013 at 12:36am | IP Logged
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That's not configurable, and WebMail doesn't really analyze headers when displaying message list, it simply fetches mails on per-page basis. And even if it'd be possible to remove mails from list after getting that list, that means rearranging the pagination, which in turn ruins the performance entirely.
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Regards,
Igor, AfterLogic Support
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lifescale
Newbie
Joined: 01 September 2010
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Posts: 5
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| Posted: 09 January 2014 at 3:52pm | IP Logged
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Igor wrote:
That's not configurable, and WebMail doesn't really analyze headers when displaying message list, it simply fetches mails on per-page basis. And even if it'd be possible to remove mails from list after getting that list, that means rearranging the pagination, which in turn ruins the performance entirely.
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Regards,
Igor, AfterLogic Support |
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I don't completely understand your response "And even if it'd be possible to remove mails from list after getting that list". When a message is actually deleted from INBOX (from thunderbird), and I click refresh on afterlogic's webmail, the message is actually removed from the list. So you must have implemented some form of deleteing deleted mail.
Anyway, in case anyone else is wondering how to solve this problem, one can configure thunderbird to expunge those moved messages right away instead of waiting for thunderbird to close:
http://forums.mozillazine.org/viewtopic.php?f=39&t=627388
> Yes, select the Config Editor on the Advance preferences page, and enter
> 'expunge' in the filter box.
> Toggle mail.imap.expunge_after_delete to true.
This solves the problem completely.
Cheers,
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Topic: imap - syncing moved messages
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