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Triple C
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Posted: 19 August 2014 at 2:16am | IP Logged Quote Triple C
an error occurred when retrieving message list.
( see screenshot )

from webmail/data/logs/log-xxxx-xx-xx.txt :

[09:03:21.50] IMAP[DATA]: < TAG6 OK Fetch completed.\r\n
[09:03:21.57] [PHP] /var/www/html/webmail/libraries/MailSo/Base/Utils.php (line:198, code:8)
[09:03:21.57] [PHP] Error: iconv(): Detected an illegal character in input string
[09:03:21.58] [PHP] /var/www/html/webmail/libraries/MailSo/Base/Utils.php (line:198, code:8)
[09:03:21.58] [PHP] Error: iconv(): Detected an illegal character in input string

/var/www/html/webmail/VERSION
7.1.1.1

centos 6.5 , x64
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Igor
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Posted: 19 August 2014 at 2:19am | IP Logged Quote Igor
Can you please confirm this is about the latest 7.3.* version? You can find the version number as shown here.

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Igor, AfterLogic Support
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Triple C
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Posted: 19 August 2014 at 6:17am | IP Logged Quote Triple C
updated to version 7.3.0.3 and issue still persists
(only line number has changed) :

[PHP] /var/www/html/webmail_7303/libraries/MailSo/Base/Utils.php (line:237, code:8)
[PHP] Error: iconv(): Detected an illegal character in input string
[PHP] /var/www/html/webmail_7303/libraries/MailSo/Base/Utils.php (line:237, code:8)
[PHP] Error: iconv(): Detected an illegal character in input string


Amir.
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Igor
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Posted: 19 August 2014 at 6:39am | IP Logged Quote Igor
Understood, thanks. We're going to release v7.4 of the product within a couple of weeks, there's a number of iconv-related improvements in there so there's a good chance that this upgrade will help.

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Igor, AfterLogic Support
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Triple C
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Posted: 19 August 2014 at 6:54am | IP Logged Quote Triple C
is there some workaround we can use on current version?
is there an option to find the message causing this issue in order to remove it?


also, this error prevents all mail items from being listed, any way to only drom the messages with illegal characters.
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Igor
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Posted: 19 August 2014 at 6:57am | IP Logged Quote Igor
Currently, there's no workaround available I'm afraid. And checking WebMail logs does not ensure locating the problematic email.

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Igor, AfterLogic Support
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