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Subject Topic: One user works, the other doesn’t - why? Post ReplyPost New Topic
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vinnland
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Joined: 07 October 2024
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Posted: 15 October 2025 at 8:26pm | IP Logged Quote vinnland

So I added to mail servers (IMAP/SMTP), the first one is custom, the second is fastmail.

The custom one (ill refer to it as custom) works fine. I can login and get all my email. The fastmail account does not allow me to login.

However, when I login to the custom account, and add a new account, and select the Fastmail server, these emails work perfectly. So, it means the fastmail webserver is setup correctly.

So, why can't I login as a user using my fastmail details?
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Igor
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Joined: 24 June 2008
Location: United States
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Posted: 16 October 2025 at 12:00am | IP Logged Quote Igor

The first suggestion is to enable logging in admin interface, reproduce the problem and check the logs; look for error messages coming from IMAP server. Also, make sure your licensed user limit isn't reached - when that happens, you can log into existing WebMail accounts but cannot create new ones.

--
Regards,
Igor, Afterlogic
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vinnland
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Joined: 07 October 2024
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Posted: 16 October 2025 at 2:34am | IP Logged Quote vinnland

Thanks for the help, looking at the logs, my fastmail email was attempting to login on the wrong server. In both servers I specified the correct domains in the "domains" box, and it worked.
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