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recently
Newbie
Joined: 29 July 2011
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Posts: 26
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| Posted: 16 July 2025 at 4:27am | IP Logged
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Hello dear support,
I've been using Webmail 7.7.9 (5 Users) for several years without any problems. About a week ago, User1 suddenly experienced an outage in one of his email accounts. When requesting emails, a global error message appears, indicating that something went wrong, and the emails are no longer visible. Yesterday, User 2 also suddenly had problems with his email accounts. Some were still working, others are no longer readable. The accounts are all IMAP accounts with the German provider Strato.
I've enabled debugging in the admin panel and, when requesting emails, I see that there are errors in PHP files, e.g., BodyStructure.php line 814, where the language isn't recognized.
or ImapClient.php, where the parseResponse function has problems and returns false.
I suspect that something has changed with my email provider Strato, which is causing problems with my now somewhat older webmail.
I assume I won't receive any more support today. Would the current version fix my problems? Upgrading to the current version shouldn't result in email loss like last time...
friendly regards
Henning
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6155
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| Posted: 16 July 2025 at 5:24am | IP Logged
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My guess is the web hosting service you're using had their PHP version updated. Back in v7 days, PHP 8 - or even PHP 7.4, for that matter - did not exist, so if PHP version was updated, it could lead to all sorts of issues. I don't suppose something has actually happened with email messages themselves - WebMail Pro, be it older v7 or current v9, doesn't store email messages locally and accesses them on mail server directly. And from what you have described, accessing the email messages over IMAP results in errors.
I would recommend to try installing the latest WebMail Pro next to your existing v7 installation, as opposed to overwriting that one. Once you have confirmed whether everything is working as expected, you can of course switch over to the new installation entirely.
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Regards,
Igor, Afterlogic
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recently
Newbie
Joined: 29 July 2011
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Posts: 26
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| Posted: 16 July 2025 at 7:25am | IP Logged
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Hello Igor,
unfortunately, that's not possible. I use my own web server for webmail, and the PHP there is untouched (7.1.3). Something has changed that suddenly causes PHP errors to appear, strangely enough in the IMAP section.
Okay, I'll buy the latest version in the hope that this will fix the problem quickly. Did I understand correctly ... I can run two webmap_pros in parallel with the same MySQL server? So, I just need to define the MySQL server in the admin panel of the new webmail, and everything will work again ? And if not, you will help me get it work ?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6155
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| Posted: 16 July 2025 at 11:47pm | IP Logged
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Indeed, you should be able to run multiple WebMail Pro installations on the same system, as long as they use different MySQL databases - it can even be the same database but different database prefix values ("DBPrefix" in config.json of v9).
However, it will not be possible to run the latest version on PHP 7.1, at least 7.4 is required. So you may need to install the new WebMail Pro elsewhere.
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Regards,
Igor, Afterlogic Support
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