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whoopigoldberg
Newbie
Joined: 08 July 2024
Location: United States
Online Status: Offline
Posts: 1
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| Posted: 08 July 2024 at 12:45am | IP Logged
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My inability to access any of my email accounts persists despite my recent removal and reinstallation of version 9.5.2 in response to its incompatibility.
Messages are returned by each of them:
"The username or password you entered is incorrect."
The credentials I've stored in a password manager work for my regular webmail client, so I know they must be valid.
Do you have any suggestions?
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Igor
AfterLogic Support
Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104
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| Posted: 08 July 2024 at 12:51am | IP Logged
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You should check the debug logs and see what actual error is returned by the mail server, if any:
Debug logging as main troubleshooting measure
It could be that, for example, IMAP server hostname is mistyped, so you may wish to recheck your Mail Servers entries as well.
Lastly, I would recommend setting up the latest 9.7.8 version, as 9.5.2 is over 2 years old and may have issues there which are resolved in the latest release.
--
Regards,
Igor, Afterlogic Support
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