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AfterLogic WebMail Lite

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Topic: Cpanel installation problem

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RodrigoBaldasso
Newbie
Newbie

Joined: 21 August 2012
Location: Brazil
Online Status: Offline
Posts: 7

Posted: 27 May 2024 at 10:38am \| IP Logged

Hi all,

We have installed afterlogic webmail lite v9 on our cpanel servers but we're having some problems to have it working correctly.

The first problem is that users are having to log in twice on their first access to afterlogic. Even though the cpanel integration is correctly set up as per https://afterlogic.com/docs/webmail-lite/configuring-webmail/advanced-cpanel-integration .

The second problem are the attachments. Back when we installed afterlogic on our cpanel servers we had to issue a chmod 777 on the temp folder but from what the documentation says this shouldn't be required anymore. However, on our case, it isn't working. Only the first user to access afterlogic can add attachments, any new users that log in after that are unable to do so. I can't find any troubleshooting docs about that.

Any assistance would be appreciated.

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Igor
AfterLogic Support

Joined: 24 June 2008
Location: United States
Online Status: Offline
Posts: 6104

Posted: 28 May 2024 at 12:30am \| IP Logged

Hello,

There is currently a known issue with logging into WebMail installation embedded in cPanel, it should be resolved with the next update expected in a week or so.

There is no easy fix for permission-related issue when dealing with attachments. The nature of cPanel itself, and accessing the same installation by multiple system users, is why. Currently, the only known solution is to set 0777 permissions over the whole data directory:

Code:

chmod -R 0777 /usr/local/cpanel/base/3rdparty/afterlogic/webmail/data

Generally, it is advised to deploy WebMail from a standard package, as there are multiple limitations for cPanel-embedded installations. The following documentation page covers this in detail:

Install on cPanel from ZIP package

--
Regards,
Igor, Afterlogic Support

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